My outgoing email is blocked - HELP!!!

Quasar

I have sent urgent emails overnight, with attachments, to my head office. None have been delivered and I received the following messages for each:

This is the SMTP Server program at host me.freeserve.com.

I'm sorry to have to inform you that your message could not be
be delivered to one or more recipients. It's attached below.

For further assistance, please send mail to <postmaster>

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

The SMTP Server program

<Ann@service-scan.com>: host mailfilter.fastnet.co.uk[212.42.162.22] said: 553
5.3.0 Spam blocked see: http://spamcop.net/bl.shtml?193.252.22.156 (in
reply to MAIL FROM command)


I have never had problems before with the same address, and when I click the link in the above message I can't understand what I should do.

Meanwhile my reports are getting even more urgent...:(

Any ideas, please?

aurora_borealis_2

This happens to me a lot!

Have you exceeded your mail storage?
I usually end up deleting loads before I can send out again :rolleyes:

espresso

What is the size and how many attachments did you try to send?

Quasar

Thanks ab, but I delete my emails pretty quickly from all folders, inbox, sent, and deleted. There's hardly anything.

The link mentions antispam but as I say I have never had this problem before with sending emails with my reports attached.

Quasar

espresso wrote:

What is the size and how many attachments did you try to send?

They are not big, they are the same sort of thing I've been sending them for the last two years, same format, same length.

As I say, the link - as you can see from the full quote in my OP - mentions antispam, but this is stuff I've sent before without trouble.

nickmack

It looks like you relay your outgoing mail through Freeserve and the Spam Engine at your work mail server has determined that the Freeserve SMTP server is a source of Spam Mail.

Assuming this is sorted and no further Spam is sent, you should be able to send again tomorrow. If not, you have got a problem as using Freeserve as a relay will continue to cause your mail to be blocked. You should talk to the eMail Administrator at your office to ask them to take steps to resolve this.

redux

It seems this is getting more common - that some ISPs are filtering stuff due to blacklist reports like this. And it looks like it is the receiver Fastnet that has used the report

If it says that the particular IP address has been identified, then I'd guess this implies you have a dynamic address from your ISP; it changes for each connection, and it was a previous user connected to it that has abused it.

So my next hope is that, if you disconnect and reconnect, you'd get a different address and be ok when you tried again.

If you have a static address from your ISP, then the report is spurious, and I don't know what you can do to get it removed. I assume that calling Freeserve/Wanadoo/Orange/whatever their name is next week would be on an expensive phone number, and either they could get the report reviewed or change the address.

So I hope it's dynamic, and it will sort itself out

Also, I'd suggest you mask part of the email address in the OP

superscaper

Maybe someone will correct me but I suspect the emails are being blocked at the receiving end for being suspected spam, this can sometimes happen with attachments to companies, their software can be over zealous with thinking what may be spam or viruses. If that is the case then it is down to them to allow your email through, maybe contact their IT admin. Only alternative I can think of is try and attach different file formats. Could also be as espresso implied that the company is more restrictive on email size compared to your isp and hence either reduce the size of the files or spread them over more emails.

espresso

It may be nothing wrong at your end and will probably sort itself out. Could you log in to your mail web based and try to send them that way.

Quasar

nickmack wrote:

It looks like you relay your outgoing mail through Freeserve and the Spam Engine at your work mail server has determined that the Freeserve SMTP server is a source of Spam Mail.

Assuming this is sorted and no further Spam is sent, you should be able to send again tomorrow. If not, you have got a problem as using Freeserve as a relay will continue to cause your mail to be blocked. You should talk to the eMail Administrator at your office to ask them to take steps to resolve this.

No, I am the administrator of my computer/IP etc because I work from home as I am self-employed. When I say "my" head office I mean the company who contracts me for work.

nickmack

Quasar wrote:

No, I am the administrator of my computer/IP etc because I work from home as I am self-employed. When I say "my" head office I mean the company who contracts me for work.

In this case, your Freeserve IP address and/or the Freeserve mail server you use is being flaged up as a source of Spam by this companies email software.

It could be because as redux said, someone who was previously allocated your IP address has been blacklisted, or it could be that the Spam filter has a problem with one of Freeserve's mail servers.

If it does not resolve within 24 hours you should contact the company and explain that your mail is being blocked as Spam and ask them what they might be able to do.