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How ridiculous is THIS!!
HateMyself_2
Posts: 37 Forumite
in Energy
I have a prepayment meter for my electricity.
When I first went to charge it up last month the key wouldnt work and my electricity supply went off. I had to get an engineer out and he said the key was faulty, put some credit on for me and said they would send a new key.
I waited ages and yesterday the credit was done to 1.75 and still no key so I rang them to complain. They said that the key should come today.
It hasnt and Im down to 80p. Obviously concerned that my supply will go again through no fault of my own I rang back to urge them to come up with a solution.
They wanted to send key special delivery tomorrow but I cant be in the house due to work.
So they said it would then take 3 days.
I said but my power will run out by then, I have young kids etc etc
He said well we cant book an emergency appointment because it has to be under 50p for that. I said but its inevitable its going to run out so can you not book one.
No, was the reply - must be under 50p
I said well Im just concerned that it will run out overnight or something.
So.....................
He told me to put everything on in the house - tumble drier, all televisions, radios, microwave, toaster, kettle, washing machine to get it down to 50p in the next hour and they can then book an appointment!!!!!!!!!!!!!!!!!
How crazy.
When I first went to charge it up last month the key wouldnt work and my electricity supply went off. I had to get an engineer out and he said the key was faulty, put some credit on for me and said they would send a new key.
I waited ages and yesterday the credit was done to 1.75 and still no key so I rang them to complain. They said that the key should come today.
It hasnt and Im down to 80p. Obviously concerned that my supply will go again through no fault of my own I rang back to urge them to come up with a solution.
They wanted to send key special delivery tomorrow but I cant be in the house due to work.
So they said it would then take 3 days.
I said but my power will run out by then, I have young kids etc etc
He said well we cant book an emergency appointment because it has to be under 50p for that. I said but its inevitable its going to run out so can you not book one.
No, was the reply - must be under 50p
I said well Im just concerned that it will run out overnight or something.
So.....................
He told me to put everything on in the house - tumble drier, all televisions, radios, microwave, toaster, kettle, washing machine to get it down to 50p in the next hour and they can then book an appointment!!!!!!!!!!!!!!!!!
How crazy.
0
Comments
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Yup - stupid ...particularly when it was their mess up.
I would just say it was down to 50pence, they aint gonna go back once they are at your house.0
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