SCS :( and the adventure of th sofa

happi.ocholloh

We are moving house, so spoke to a nice guy at scs, agreed upon a sofa, agreed upon the finance and most importantly agreed upon the sofa being delivered to the new address.

Then spoke with the stressed admin woman today who states that we cannot have the sofa delivered to the new address as we have no proof of this new address.

i want the sofa delivered to the new address or the order cancelled.

they wont deliver until i provide proof of address but the sofa ' needs to be delivered friday according to them.

Thier suggestion is that they will refund me the delivery charge, they will then get a private courier to take the sofa to my new addres for the same amount in order to compy with their credit auditing systems.

I think this is just a lie to get me to provide the proof of my old address so they are covered by law for the credit agreement and i will get nothing but hassle trying to sort it out afterwards.

I need to find out if I can cancel or make them stick to their agreement and deliver the sofa to the specified address. Should I hold off giving them the proof of my old address? Could they even have a legal agreement if they specify they need this?

I can wait till we move and then provide them with the proof of the new address in a couple of weeks. A private courier! All sounds very very dodgy to me.

Help appreciated:eek:

dane-katie

SCS never delivered my sofa (4 years ago) to the finance address, saying that they would have had a job to it hadnt been finished built lol

ifonlyitwaseasier

lol we bought one and had it delivered to our new address, no proof needed at all,

but then we didn't do finance on it so maybe they don't mind so much then

happi.ocholloh

alls welll, we got the details of the new place and they were forced to store it till then, was to do with their new finance peoples rules.
Sofa looks good, we are happy, Delivery guys were brilliant, just got the job done