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BT Triple Value Plan
nesssie1702
Posts: 1,345 Forumite
in Phones & TV
Checked my parent's BT phone bill yesterday and it would appear that they're getting charged £6.17 a month for the "Triple Value Plan"
Was on the phone to a BT Customer Adviser about a separate issue and it turns out that in the 18 months that he's worked with BT this plan hasn't been available. It's for items that are now FREE! So, I make it over £100 that my parents (Both OAPs) have paid for something that they shouldn't have. :mad:
Can't help but wonder how many other folk are in the same position. Why don't BT behave in an honourable fashion, rather than reap the benefits of charging people for items that no longer need to be paid for?
Was on the phone to a BT Customer Adviser about a separate issue and it turns out that in the 18 months that he's worked with BT this plan hasn't been available. It's for items that are now FREE! So, I make it over £100 that my parents (Both OAPs) have paid for something that they shouldn't have. :mad:
Can't help but wonder how many other folk are in the same position. Why don't BT behave in an honourable fashion, rather than reap the benefits of charging people for items that no longer need to be paid for?
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Comments
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Hi Nessie1702,
I would like to take a look at your parents account. Please could you email me their BT account details along with a link to this thread? My email address can be found by clicking on my profile.
Thanks
Paddy“Official Company Representative
I am the official company representative of BT. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"0
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