Alliance & Leicester Refer a Friend

samwsmith1

sparky1982 wrote: »

You should send them one final letter (recorded delivery) giving them 14 working days to send you a final answer with your complaint making it clear that if you haven't heard anything by then you will go to the FOS. Include in the letter any correspondence about this complaint. Whilst you are waiting for a reply, complete the FOS forms and be ready to send them after the postie has been on the 14th day.

I had a problem with A&L a year ago when they refused to close my account even though I asked them to via phone, letter, in person in the local branch and the switching service from my new bank. They also refused to cancel all direct debits/standing orders resutling in me being charged. It was only after I had paid all the charges that they closed the account.
I went to the FOS, as A&L didn't reply to my letters, and was able to get all of the charges back plus about £150 compensation for the trouble they had caused.

Consumerist wrote: »

Nice one !

Let's hope samwsmith1 has a similar experience.

Let's hope so, I go on holiday to Italy on Friday so will do it when I come back.
Then when I get back it's get this sorted, results day :eek:, then uni in september.