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Big Ben sweets from asda

today my daughter aged 15 brought a packet of Big Ben sweets from asdas( similar to m and ms but are made by a german company), she almost choked on summit that actually resembles a small bone, but is probably a bit of wood..... about 15mm in length.
now i dont know who to complain to, if i go to the store, they will give me a packet of sweets, which to be honest , i really dont fancy eating after todays events. if a younger child had eaten this boney thing, they could easily have died.
advise please :)

Comments

  • Sandoval
    Sandoval Posts: 903 Forumite
    A summit is the highest point of a mountain. The word you're looking for is 'something'.
  • you are absolutely correct, my spelling is atrocious
  • Googlewhacker
    Googlewhacker Posts: 3,887 Forumite
    edited 27 July 2010 at 11:56AM
    Inform Asda so they can inform the suppliers to check their procedures, get a refund, maybe a £5 voucher or something and move on.
    The Googlewhacker referance is to Dave Gorman and not to my opinion of the search engine!

    If I give you advice it is only a view and always always take professional advice before acting!!!

    4 people on the ignore list....Bliss!
  • vicshippers
    vicshippers Posts: 566 Forumite
    Your only options are really to either contact the manufacturer or contact Asda, as the company isn't a well known UK based company I would say that Googlewhacker is right - Asda is the place to go.
  • Esqui
    Esqui Posts: 3,414 Forumite
    Sandoval wrote: »
    A summit is the highest point of a mountain. /FONT]
    It's also a town on the border between Lancashire and West Yorkshire. Yorkshire, incidentally, is where Asda are based, and where the OP should write to.

    Full circle...yeah!
    Squirrel!
    If I tell you who I work for, I'm not allowed to help you. If I don't say, then I can help you with questions and fixing products. Regardless, there's still no secret EU law.
    Now 20% cooler
  • voiceofreason
    voiceofreason Posts: 1,948 Forumite
    It's not a piece of the clock case, is it?
  • robpw2
    robpw2 Posts: 14,044 Forumite
    Part of the Furniture Combo Breaker
    just take them back and get another pack if it happens again then ring the complaints line .. although you may need to learn german ich fand Holz in meinen Süßigkeiten 'von Big Ben' wo ist meine Entschädigung?


    Slimming world start 28/01/2012 starting weight 21st 2.5lb current weight 17st 9-total loss 3st 7.5lb
    Slimmer of the month February , March ,April
  • fluffnutter
    fluffnutter Posts: 23,179 Forumite
    Deine Entschadigung ist herauf meiner Arsch. :D
    "Growth for growth's sake is the ideology of the cancer cell" - Edward Abbey.
  • Write a letter to asda first and see where that gets you, remember to take photos etc incase they want to see the object. You could also CC in the address of the manufacturer as then you may get a reply from them also.
  • sarahg1969
    sarahg1969 Posts: 6,694 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    I had a packet of Asdas black jack jelly things yesterday, and one of those had a hard, white thing stuck to it. Looked like a piece of gravel, almost.
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