Displayed Prices what should i have been charged

markum

Recently bought a England Kit for my 2 year old son. None of the displayed prices in the kits where what I paid. Is the email received from the retailer correct ?



[FONT=&quot]Thank you for your reply.[/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]I was very sorry to read that you were unhappy with my response but I would like to explain that the marked price is not the price that we have to sell goods at and that under law, a retailer is entitled to decide the price he wants to charge for his goods. [/FONT]
[FONT=&quot] [/FONT]
[FONT=&quot]The price on display is simply what the law calls an invitation to treat. In the same way you don't have to buy goods from anyone, a retailer is under no obligation to sell you anything at the marked price and that you cannot insist that a shop sells you anything at a marked price, whether or not they have made a mistake. [/FONT]

CHR15

Sounds correct to me.

Why didn't you question it at the till??

markum

I did correct them and also show the store manager 4 different kits with 4 different prices, none as much as I was charged. Prices ranged from £12 to £16 and I was charged £18. Its difficult to say no to a 2 year old who has his heart set on a kit.

dmg24

markum wrote: »

I did correct them and also show the store manager 4 different kits with 4 different prices, none as much as I was charged. Prices ranged from £12 to £16 and I was charged £18. Its difficult to say no to a 2 year old who has his heart set on a kit.

Were you happy with the price you paid?

4743hudsonj

markum wrote: »

[FONT=&quot] [/FONT]
[FONT=&quot] whether or not they have made a mistake. [/FONT]

This is the part where he messed up. "whether or not" implies that even if the mis-price was intentional, they were allowed to do so, which of course is illegal.

Id write back advising that whilst you are aware that an invitation to treat allows stores to not sell at ticketed prices. It is only intended for genuine mistakes and no other instances. These mistakes should then be rectified because if they are not, or the mis-price was there intentionally then the are commuting an offence.

Id also mention you will be reporting this to Trading standards to ensure they know exactly what they can and cannot do as having several (different) garments all incorrectly priced can hardly be called a mistake.

blue_monkey_2

Its difficult, they do not have to charge you the price shown, by paying you accepted them at that price. However, a store that wants your custom again would sell them at the cheapest price to keep you happy.

Clearly they are not worth your custom so shop elsewhere in the future. Was it Sports Direct by any chance?

And yes, it is difficult but you sometimes have to tell him no and he will have to learn to accept that. My son has Autism and it is VERY hard because when an older child has a massive tantrum because he cannot have another Thomas train (I have no idea why I take him to Toys R Us - I ony ever remember when I get in there) it is really embarrassing, however, he also has to learn that he cannot have everything so sometimes you have to say 'no, maybe another time'. It'll help you in the long run I promise (lecture over, sorry)

blue_monkey_2

4743hudsonj wrote: »

This is the part where he messed up. "whether or not" implies that even if the mis-price was intentional, they were aloud to do so, which of course is illegal.

Id write back advising that whilst you are aware that an invitation to treat allows stores to not sell at ticketed prices. It is only intended for genuine mistakes and no other instances. These mistakes should then be rectified because if they are not, or the mis-price was there intentionally then the are commuting an offence.

Id also mention you will be reporting this to Trading standards to ensure they know exactly what they can and cannot do as having several (different) garments all incorrectly priced can hardly be called a mistake.

It depends, they could be different sizes and of different quality goods, maybe manufactured elsewhere and people had bought all of the cheaper ones in the style the OP wanted.

The OP did not HAVE to buy the goods for £18, OP CHOSE to pay £18 because the child wanted it.

Hintza

markum wrote: »

Its difficult to say no to a 2 year old who has his heart set on a kit.

If you can't do it now, wait until they are 17 and demanding a car. I have an ex wife that has the same problem as you and an 18 year old son that twists her round his little finger.

I have found NO dead easy....;) So get a grip now or you will be in the poor house...:rotfl:

4743hudsonj

blue_monkey wrote: »

It depends, they could be different sizes and of different quality goods, maybe manufactured elsewhere and people had bought all of the cheaper ones in the style the OP wanted.

The OP did not HAVE to buy the goods for £18, OP CHOSE to pay £18 because the child wanted it.

How is that even relevant if the prices are on the goods (which is what i assume the op meant by "in the kits"). Anyways my comments where about the illegalities of intentionally misleading consumers like that (its hard to defend the seller if the op is telling the whole truth).

somethingcorporate

You offered to buy the goods at £18 and the retailer accepted your offer. I fail to see the problem!

fthl

displaying prices incorrectly could be an offence under the consumer protection regs. Not that really helps you though.