reclaim ppi

wends1293

hi we have just applied to the bank for all the paper work and they have sent us pages and pages of card transactions nothing about loan agreements we did pay for it. when we rang them today they kept saying it was our branches responsability so we rang our branch and was told to contact loan department, and they kept telling us it was not there department we are now at a loss as to what to do, as we have paid the charge for this information anyone help as to where we go from here. thanks

We did send letter requesting all the information and that was what we received also sent cheque

di3004

Hi there

What company/bank are you referring to?
Some have data depts.

So you paid £10 cheque or postal order for the details? was this a Subject Access request (SAR) like the one on the link below where they should provide all they still hold, at least going back the last 6 years?
http://forums.moneysavingexpert.com/....php?t=1475553
Just checking because I am aware that some pay £10 to request for statements etc without the sar request.

But if its the agreements you require, you can request for copies of these by writing a simple letter like, please supply me with a copy of my agreement for loan account number XXXXXXXX, I enclose £1 cheque/postal order and expect to receive by 12 days. (Something like that will do).;)

However, just as long as you do have the account number and the reasons to make a reclaim, you can still continue to make a reclaim, and sometimes they then enclose the agreement back with their first response which should then be free.

More on reclaiming with guidelines here.
http://www.moneysavingexpert.com/rec...loan-insurance

Sorry if I have mis read, but hope this helps otherwise.
Good luck.;)

wends1293

Hi sorry should have said its with Nat west and yes we sent a letter requesting all of it and they have not sent any agreements of any loans at all just pages and pages and even more pages of card transactions and DD,s and other transactions right back to 2004 so even though we sent a £10.00 cheque we still need to request more and pay more is that right ??? sorry im new to all this yes sorry there was a sar request

di3004

wends1293 wrote: »

Hi sorry should have said its with Nat west and yes we sent a letter requesting all of it and they have not sent any agreements of any loans at all just pages and pages and even more pages of card transactions and DD,s and other transactions right back to 2004 so even though we sent a £10.00 cheque we still need to request more and pay more is that right ??? sorry im new to all this yes sorry there was a sar request

Hi Wendy

I would contact the Information Commissioners office (ICO) for some advice on this and see what they suggest, it looks like your being given the runaround.
If you get the chance tomorrow (I believe the ICO will be closed now), explain your situation, hopefully they should be able to advise on your best action here.
https://www.ico.gov.uk/Global/contact_us.aspx

Or maybe write to Natwest office first, and tell them you will be getting in touch with the ICO in regards of this matter, it may shift them, but otherwise do call the ICO first.

Natwest
Registered Office
135 Bishopsgate
LONDON
EC2M 3UR


Good luck Wendy, please let us know how you get on, cheers.:)