Am I entitled to have my fridge freezer repaired?

Britgirl8

I purchased a fridge freezer from Curry's online store in June 2009.

It developed a fault last year, which was repaired.

And now it has developed another fault.

What are my rights with regards this item, as it is over 12 months old?

unholyangel

Is it the same fault or a different fault?

I presume it is now out of warranty or did you get a 2/3 year warranty with it?

undaunted

Have a look at the sale of goods act etc. IF an independent engineer (for example) could confirm that the item had a fault when you bought it you may still be able to get it repaired for upto 6 years

http://www.bbc.co.uk/watchdog/consumer_advice/consumer_law_sale_of_goods_emp.shtml

Britgirl8

I did not take out an extended warranty. And I believe it is the same fault.

Britgirl8

Thanks, but I think going to an independent engineer for analysis is going to be costly.

I was under the impression that there may be some European law that would cover this, but I can't find the details.

neilmcl

Britgirl8 wrote: »

I was under the impression that there may be some European law that would cover this, but I can't find the details.

Under starters orders...

Esqui

Must....control....snark.....

OK, I'm good. Repairs normally have an automatic 90-day warranty. Outside of that, go via the SoGA route if you want it repaired. Best way is to contact customer services: customerservices@currys.co.uk and they can advise you how to proceed.

deanos

Britgirl8 wrote: »

Thanks, but I think going to an independent engineer for analysis is going to be costly.

I was under the impression that there may be some European law that would cover this, but I can't find the details.

Its because its a secret law

unholyangel

Britgirl8 wrote: »

Thanks, but I think going to an independent engineer for analysis is going to be costly.

I was under the impression that there may be some European law that would cover this, but I can't find the details.

Have you asked anyone for a quote on how much this would cost?

As for the "european law" nope. There is a EU directive (as opposed to regulation) which basically outlines what is to be achieved but leaves it up to the member states in how to achieve it.
UK government deemed that our own laws provide adequate consumer protection.

Meepster

deanos wrote: »

Its because its a secret law

Nooooooooooooooooooooooooooooooooooooooooooooo

Don't even go there...PLEASE...