What can I claim back from a Cottage Holiday booking company?

Sinbad

We have just come back from a week’s holiday in Kent which started badly. When we arrived to pick the key up, it appeared that we were not expected!

The cottage in question sat within the grounds of a large country estate. The Estate Office would have received our booking by the “Cottage Holiday booking company”. The Estate office could find no record of our January booking.

Fortunately, the cottage was empty but had not been prepared. As a consequence we were advised to come back in a couple of hours when the cottage would have been cleaned, prepared and the beds made. With a car load of luggage, our recently purchased food shopping and with my wife in tears, we headed into the local town and found a restaurant to settle down in. Needles to say, the meal was quiet and my wife just pushed her food around the plate.

I am about to write to the Booking Company a letter of complaint and at the very least I will be requesting them to refund the cost of the unplanned meal (£36.00). I am curious though whether I am entitled to claim for a percentage of the overall cost of the holiday due to the start of it being totally ruined?

Thanks

Equaliser123

So there was a bit of a mix up? Get over it.

vuvuzela

I would have said that the start of it was slightly delayed, not totally ruined...

maninthestreet

Other than possibly the cost of the meal, I don't think you are entitled to anything - your occupancy of the holiday cottage was only delayed by a few hours.

Hintza

Thought you had all your food in the car anyway so a picnic would have been nice. You had no need to go for a meal.