Halifax bank charges

zppp

Cuppatea1982 wrote: »

Sure, I see what you mean and she does check on a regular basis now.

As far as I’m concerned though, unless clearly stated, Halifax shouldn’t just stop sending out bank charge notifications by post, but give customers the option to only receive online notifications when you log in for the first time! In my eyes that’s tricking people.

She didn’t check her account either because she wasn’t using it as she knew she wouldn’t have any funds until pay day. Why would she think that anything had changed?

But there you go; she has learned the hard way!

They should be opt-in systems, but then again, I haven't had a Halifax account for a few years now, so not too sure. You have to opt in with NatWest for example.

noh

I have Halifax accounts but can't remember what the default was.
The Halifax online banking help page seems to suggest that the default is paper statements and that the customer has to register for paper free.


http://www.halifax.co.uk/OnlineBankingHelp/paperfree.asp

"Registering your accounts for Paper-free
To register your accounts for Paper-free, sign into your online account and from 'My accounts', select 'Paper-free documents' then 'Document settings'. Choose 'Online' as the delivery method for the account you wish to manage 'Paper-free', then 'Update'.
If a holder of a joint account selects to receive documents online, no paper documents will be sent to either of the account holders.
Your new settings will be updated within 36 hours and we'll send you a welcome email confirming you've chosen to bank Paper-free. If any documents are pending dispatch, these will be sent as normal by post. Future documents will then be sent Paper-free."

Azrael_1701

noh wrote: »

I have Halifax accounts but can't remember what the default was.
The Halifax online banking help page seems to suggest that the default is paper statements and that the customer has to register for paper free.


http://www.halifax.co.uk/OnlineBankingHelp/paperfree.asp

"Registering your accounts for Paper-free
To register your accounts for Paper-free, sign into your online account and from 'My accounts', select 'Paper-free documents' then 'Document settings'. Choose 'Online' as the delivery method for the account you wish to manage 'Paper-free', then 'Update'.
If a holder of a joint account selects to receive documents online, no paper documents will be sent to either of the account holders.
Your new settings will be updated within 36 hours and we'll send you a welcome email confirming you've chosen to bank Paper-free. If any documents are pending dispatch, these will be sent as normal by post. Future documents will then be sent Paper-free."

Correct, you need to OPT-IN for paperless documents, the default is paper, just because you are registered for online doesn't mean you automatically get paper free docs. I myself have statements sent electronically but notifications sent by post for some of my accounts.