Setting up Virgin wireless broadband

danthemoneysavingman

livalicious wrote: »

When it says Unzip files to... where should I save it to?

It doesn't matter, but I ususally put a new folder on the desktop first to unzip into. Once installed you can delete the folder (usually). Depends on the contents of the package.

Try Lil's suggestion first perhaps?

livalicious

Thanks Lil306, i will try that when i get home. I do have the BT Voyager 1055 USB, im just having a problem unzipping the files. Can you run through how im supposed to do it properly. Firstly it says unzip files to BT Voyager etc... but i have no idea where that is saved in. So i tried saving it to desktop, and it showed 9 icons, which i tried clicking on, but had error messages. Jeez this is hard work

savetospend

livalicious wrote: »

Sorry if im not making any sense, I will try again. Had BT Wireless before, used BT Wireless USB. Moved home, now with Virgin Broadband. Virgin sent Wireless router/modem but no Wireless adapter. So i tried to use BT Wireless USB i had before. However, I deleted the BT Voyage Wireless utility by mistake and tried to system restore to before that point. And ever since then the BT Wireless USB has not been connecting, so I cant pick up the broadband wirelessly, i have to use the Ethernet.

Meanwhile, ive been trying to reinstall the BT Voyage driver, but having problems firstly deleting previous installation which wont delete for some reason, and trying to reinstall it is not working either. Maybe im not unzipping the files properly. When it says Unzip files to... where should I save it to?

You have to purchase the Virgin wireless adapter separately.

Perhaps the BT Wireless USB isn't compatible with Virgin broadband?

livalicious

Maybe that would be the best option, I just thot Id save myself a few quid if I could use the BT USB anyway.

Lil306

If you can answer these please, I'll let you know how to do it. I'll try and guide you step by step

- Operating system (Vista, Windows 7, XP, etc)
- Internet Browser (Internet Explorer, Firefox, etc)

Is the wireless activated on the Virgin router (any lights lit up)

livalicious

Espresso, on that page where it says Choose driver, ive clicked on Window XP/2000 BT Voyager 1055, and then after Run, it comes up with a Self-extracting Zip file which is what im having trouble with.

Lil306, its Windows XP and I use Internet Explorer mostly and Firefox for Quidco etc.

magoogy

there is a forum for virgin media here;

http://community.virginmedia.com/

which i use in addition to moneysaving tech forums because these guys can also arrange for things to be sent out to you without you having to phone them, etc.........as some work for virgin media they can actually remedy a lot of problems online as theyve come across them before..........

good luck...

livalicious

I finally managed to get the BT Voyager Adapter working now, thanks to all your help. But im still not able to connect to the broadband wirelessly. Ive set it up and it shows on the system but its just not connecting, it keeps saying acquiring network and no IP address. But I will get Virgin do to remote assistance tonight so their technical team can set it up for me.

Thanks again everyone!

Lil306

livalicious wrote: »

I finally managed to get the BT Voyager Adapter working now, thanks to all your help. But im still not able to connect to the broadband wirelessly. Ive set it up and it shows on the system but its just not connecting, it keeps saying acquiring network and no IP address. But I will get Virgin do to remote assistance tonight so their technical team can set it up for me.

Thanks again everyone!

If it's not connecting you will find it's most likely the wrong security key (or type) being chosen / entered. Or some security like MAC filtering in the router.

livalicious

You may be right, after fiddling about for ages trying to get it sorted, it said enter Security/Network Key, which I wasnt sure what it could be, all I had was the letter from Virgin with my broadband username, which I typed in, and that seemed to do it. But maybe I need to enter something different, but I have nothing in writing from Virgin thats says security key, so im stumped. Hopefully the technical team can sort it out tonight for me.

Thanks for your help Lil306!