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What are my rights

I recently purchased a dress . The label stated to handwash, which I did. The black dye ran into the white and turned it grey. I took it back to the shop and they took it from me and said they would contact the supplier. I thought it was up to the shop to refund me??

Comments

  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    Your contract is with the retailer. The retailers is with the suppliers.

    But from what you've said they're not asking you to contact the supplier? Rather they just need to discuss it with them?
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
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