How do I get away from PIPEX

whitic

I am currently with Pipex for my phone and b/band and have been for some years.I want to to go over to O2 for my phone and b/band .
The problem i have is that apparently my line is now owned by Cable and Wireless and not BT. To get back onto a BT line it seems I have to take a 12 month contract for line rental with BT to get a Bt line again .This is too expensive.
Someone did say the Post Office offer a deal with no fixed contract so that I could get them to bring my line back to a BT one and then move to O2. They say they cant move my line back to a BT line without a charge of over a hundred pounds.
Has anyone got any bright ideas of how I can do this please. I am disgusted wtih Pipex now,their customer services is hopeless and you constantly are being kept waiting on their lines listening to rubbish music.

Mark_In_Hampshire

Lots of people want to join O2 but they're not really a "proper" home phone provider IMO because they do not offer line activation. Like many others, it's a bit of a side line that they're dipping into - they have one toe in and the other toe out.

You can have the Post Office activate the line (circa £110) on a month to month contract then migrate to O2.

Or, you could choose another provider, who can activate the line and supply the broadband too - such as AAISP and IDNET.

However if your exchange is unbundled for O2/be (samknows.com, availability, exchange search, put phone number / postcode in and look on the right) then O2's LLU has the potential to be much better simply because it bypasses all the BT exchange equipment and something called "BRAS profiling".

If you look on that page and o2/be isn't available, you're not going to want to go with O2 for the broadband anyway as it will be the resold BT product called "Access" which is terrible.