Comet - dont expect more then 12.5 months use of electrical goods

Comet_company_representative

sdibbs wrote: »

We had a Hoover VHV 380 tumble dryer delivered from Comet on the 07/07/2009. On the 21/07/2010 it developed a major (or i would consider it major) fault in that it won't heat and cancels the process when it switches to rotate anti-clockwise.

I'm aware that this is two weeks outside of the 12 months guarantee but as this appears to be a major fault I would say that this means the product hasn't been 'durable' under the SOGA.

What Comet have said is that you cannot expect goods to work fault-free and any product can develop a fault through normal use. Taking this into consideration buyers cannot expect to hold the seller responsible Comet therefore consider the product to have been of satisfactory quality when sold, fit for purpose and durable.

Is it me or am I being unreasonable in expecting a tumble dryer to last for more than 54 weeks?

Hi SDibbs,

My name’s Phil and I’m from Comet.

It was disappointing to learn of the problems that you are experiencing with your Hoover tumble dryer.

When an appliance develops a fault outside of the manufacturer’s guarantee, our normal procedure would be to offer a repair on a chargeable basis.

We would arrange for one of our engineers to inspect the appliance, and once complete he would be able to determine how why the fault has occurred. Depending on the outcome of the inspection, the engineer will take into account the age and the fault of the machine when costs are calculated.

I would however like to discuss this matter further with the local Service Centre Manager, therefore please could you send me an e-mail with your purchase information via the link below. You will need to register a few details with us in order to be able to send your e-mail in.Please ensure you include a link to your post in your e-mail.

https://comet.custhelp.com

Thanks

Phil

OlliesDad

will-in-estoril wrote: »

More tosh from Comet's mouthpiece.

Go away and learn what the law says. Then, and only then, come back.

The law says that the OP must prove that the fault was inherent. At no point has the OP stated they have any proof, therefore Comets response is reasonable.