so annoyed at asda!!!

mimidaler

i placed an order to be delivered this morning between 10-12. I looked at my mobile at 9.55 to see that a text had been sent from asda ( at 7:45am but it only just got through) saying that i needed to call them before 9am or my order would be cancelled (basically i had used the wrong card on my account) so i called them up to ask why they didnt phone me and they said that they just dont do that! i told him to put it on his system not to text me at all in future as i might not receive it and its common courtesy to call me.

they rebooked and gave me free delivery, but still- its not good enough is it really?!

carolinejane_2

Sorry but I disagree. They chose an increasingly common way of communicating (text) and gave you plenty of time to correct your mistake. I would be pleased they had actually tried rather that just cancel your order anyway I am sure lots of supermarkets wouldn't have bothered at all if they can't get paid.

And you got your delivery free for your mistake........sounds like this should be applauded as good service.

UnderPressure

I have to agree with CarolineJane at the end of the day it was your mistake using the wrong card it sounds to me as though you have received good service TBH, if they had to emply people to actually make calls when customers make such simple mistakes then of course prices would cost more...............

geordie_joe

UnderPressure wrote: »

if they had to emply people to actually make calls when customers make such simple mistakes then of course prices would cost more...............

But they asked her to call them, so they are employing someone to answer calls when customers make a mistake.

Do people who are employed to make calls to customers get paid more than people who are paid to answer calls from customers?

UnderPressure

geordie_joe wrote: »

But they asked her to call them, so they are employing someone to answer calls when customers make a mistake.

Do people who are employed to make calls to customers get paid more than people who are paid to answer calls from customers?

Lol thats a very good point

mimidaler

carolinejane wrote: »

Sorry but I disagree. They chose an increasingly common way of communicating (text) and gave you plenty of time to correct your mistake. I would be pleased they had actually tried rather that just cancel your order anyway I am sure lots of supermarkets wouldn't have bothered at all if they can't get paid.

And you got your delivery free for your mistake........sounds like this should be applauded as good service.

well, not really, i never ever send texts because you cant possibly know if the other person has received it at the right time and if it was relating to something important its better to call. 5 mins for me to rectify the problem isnt enough time... so who do we blame for the text not coming though till 9.55am even though it was sent at 7:45? is it my fault cause i chose the wrong service provider? dont think so. Im annoyed cause i needed my shopping, im not well enough at the moment to leave my house but i have hardly any food in and a 2 year old who needs feeding! I think they should have called me (on either of the 2 phone numbers that they have for me), taken the correct card details and sent my order out at the correct time.

fairtrade

geordie_joe wrote: »

But they asked her to call them, so they are employing someone to answer calls when customers make a mistake.

I work in a Customer Service environment, some of the phone teams can not make outbound calls. They constantly take inbound calls, when one call ends another immeadiately comes through.

geordie_joe

fairtrade wrote: »

I work in a Customer Service environment, some of the phone teams can not make outbound calls.

Some can't, so the others can?

fairtrade wrote: »

They constantly take inbound calls, when one call ends another immeadiately comes through.

Someone was able to send the op a text, so obviously not all of them are constantly answering one call after another.

mimidaler

they did say it was an automated text, but i think their system is flawed. if i didnt have a mobile number listed does that mean they wouldnt have notified me at all?

their system is poor, and im a loyal customer, i spend between 50-85 pounds every week and have been doing for the last year, i thought that on the one occasion when there was a problem they would have called me so that it could be rectified asap and cause no inconvenience to me, it made me feel like they didnt value my custom.

moggitymog

I think ASDA were absolutely right, you used the wrong card, hardly their mistake

daphne_descends

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