Advertised price and cancelled goods

connorkahr

I recently bought some tickets online. During the booking process I noticed that the cost of the tickets was coming up as £0. I completed the transaction and was only charged the booking fee for the tickets. I received the confirmation email stating what I had booked and the total cost (only the booking fee) and a second email with a link to print the tickets from. That worked fine and I have the tickets printed off.

However, I have now received a message on my phone saying that the tickets should not have been made available on the website. They were apparently only meant for the promoter and as such the ticket agency has refunded the booking fee and cancelled the tickets.

Obviously I'd still like the tickets, especially for nothing, but do I have any rights to them? My understanding is that if you purchase something then the goods or services should be yours at the price paid at the checkout but as I did not actually pay anything for the tickets perhaps it's slightly different?


Anyone got any thoughts? Thanks in advance

adam.mt

As the tickets were delivered to you electronically it's a difficult point, since normally up until delivery the retailer can cancel the sale.

Regardless, from previous discussions it would appear that even if the retailer is in breech of contract then unless you wish to proceed through court and be on rocky ground, a full refund of any money paid and cancellation are considered a suitable conclusion to the matter.

Thus, just consider it a bargain you very nearly got, but missed.

Other's may be able to assist further.

adam.mt

Just to add that if it's an obvious mistake, which yours would seem to be, then that's also a suitable out for the company.

Your case's only complication is that the goods aren't physical as such, thus having already received them is it okay for them to now rescind?

unholyangel

If it had been in person in a shop then accepting payment would have been deemed as the contract being made.

However, as the orders are generally accepted automatically online, it is different as they have not had a chance to review your offer and accept/reject it.

Obviously as soon as they have had a chance to do so, they have rejected it.

connorkahr

Thanks both. As I thought, I'm clutching at straws but I'm still going to argue my case and see if I can get something out of them