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British Gas Mistakes Customer Charter & compensation!
hi-first posting on here so apologies if it's in the wrong place, been asked before etc. Ok, there is no MAJOR problem, just a series of niggles including a straightforward "which is the cheapest tariff" question which they (from what I can see) have answered incorrectly (therefore costing me money-not hundreds but money is money or we wouldn't all be here!):mad: I am on the online tariff with energysmart for both gas and electric (I can't make sense of the monthly on-line statements but that's probably just me....) 
After confessing to "a colleague" making a mistake (again, just a niggle) they offered a choice of gifts for being a "loyal customer"-nothing like a bit of bribery/emotional blackmail....(gift still not received btw so another email sent). Anyway, is there a specific customer charter (which I can't find with google)? I had a similar long list of complaints with Anglian water which I hassled them for (some would call it stalking....) and finally got a £1000 bill wiped out (with a major reduction due to their incompetence then a series of £20 compensations for each subsequent mistake I pointed out). Does British Gas have this kind of compensation rule hidden away somewhere?. I have traipsed through their site and had a trundle through a few trillion other bits and bobs but can see nothing....
Thanks in advance for any help
Ramble over xx
After confessing to "a colleague" making a mistake (again, just a niggle) they offered a choice of gifts for being a "loyal customer"-nothing like a bit of bribery/emotional blackmail....(gift still not received btw so another email sent). Anyway, is there a specific customer charter (which I can't find with google)? I had a similar long list of complaints with Anglian water which I hassled them for (some would call it stalking....) and finally got a £1000 bill wiped out (with a major reduction due to their incompetence then a series of £20 compensations for each subsequent mistake I pointed out). Does British Gas have this kind of compensation rule hidden away somewhere?. I have traipsed through their site and had a trundle through a few trillion other bits and bobs but can see nothing....Thanks in advance for any help
Ramble over xx 0
Comments
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The only obligated compensation is when they miss metering appointments.
Water supply is a monoploy, fuel is not so you can vote with your feet.IT Consultant in the utilities industry specialising in the retail electricity market.
4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).0 -
thank you-nothing to do with British Gas but,is there a way of getting email notifications re this thread or is it just a case of keep checking back on it? (you being the expert) 0
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Select 'User CP', 'Edit Options' and under the notification section sent to send email when posts are made to subscribed threads.thank you-nothing to do with British Gas but,is there a way of getting email notifications re this thread or is it just a case of keep checking back on it? (you being the expert) IT Consultant in the utilities industry specialising in the retail electricity market.
4 Credit Card and 1 Loan PPI claims settled for £26k, 1 rejected (Opus).0 -
Or thread tools (top of this thread) and subscribe to this thread0
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thank you both, help much appreciated x 0
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