non refundable flights

alex-cruxon

my mum and her hubby booked tickets to go see his grandchild in australia on there credit card as he had not seen his daughter in 5 years and had never seen her child.

The flights were non refundable then a few weeks later they found out he has cancer and the doctors told them he can not fly.

They first tried the company they got them from thinking this is a really good reason they have said it is turminal but they are trying loads of things and nothing is 100% so even putting the date till next year would be better than paying a card off with nothing to show for it.

They asked for info to prove that he was ill and then said no.

They then tried the credit card company again asked for the info sent it and they then told my mum they couldnt help and to go back to the company they got the tickets from.

my mum is now trying the holiday insurance they have with there bank, they have sent all the info they have been asked for and are just waiting.

this is making my mums life hell she is off work herself as she has been ill for the last year and now with her hubby not able to work they are struggling.

Is there another rute i am missing here to try and get this sorted so there not paying for a holiday they will never have any help would be really good sorry its so long and sorry if the spelling is bad thanks alex

Esqui

It would have to be travel insurance. There's no legal requirement for the travel agent to refund the flights (unless, I believe, they were mis-sold - but not the case here).

isplumm

alex-cruxon wrote: »

my mum is now trying the holiday insurance they have with there bank, they have sent all the info they have been asked for and are just waiting.

Alex ...

Does you Mum have a doctors letter saying husband not fit to fly & is he covered by bank insurance ... if so should be no probs claiming it back on insurance - that is where I would have gone to 1st .... if not, then I suspect he will lose money - although thinking about it, if both booked, then should at least be able to get back her flight costs.

Mark

dmg24

isplumm wrote: »

Alex ...

Does you Mum have a doctors letter saying husband not fit to fly & is he covered by bank insurance ... if so should be no probs claiming it back on insurance - that is where I would have gone to 1st .... if not, then I suspect he will lose money - although thinking about it, if both booked, then should at least be able to get back her flight costs.

Mark

That does not make a lot of sense.

alex-cruxon

isplumm i think you mean that if her partner is not covered by the bank she will at least get her part refunded yes?

so the bank travel insurance should pay out? yes they have letters from doctor and the hospital and the macmillan nurse.

thank you for your help there is so much miss info online some people saying that nothing can be non refundable in the uk that i didnt know what what right and what was wrong

isplumm

alex-cruxon wrote: »

isplumm i think you mean that if her partner is not covered by the bank she will at least get her part refunded yes?

so the bank travel insurance should pay out? yes they have letters from doctor and the hospital and the macmillan nurse.

thank you for your help there is so much miss info online some people saying that nothing can be non refundable in the uk that i didnt know what what right and what was wrong

Hi,

I am saying that if she is the one insured (& assuming that he is not), then she should be able to get her part of the flight refunded ... she is his wife, so as they were travelling as partners that should be fine.

If both are insured, then the insurance should pay out for both.

That is why you have insurance ....

Mark

isplumm

dmg24 wrote: »

That does not make a lot of sense.

dmg24 ... basically I am saying that if they are both going on this flight, as one booking, & she is the only insured, then she should get a refund, as she can not travel.

Mark