BT Keeps mucking us about

onlyus

About a month ago i phoned and reported a fault with my elderly parents home phone they could not hear incoming calls but could make calls. I was not even phoned back.
Monday 19th July 2010 i telephoned to report same fault only no calls at all nowin or out, and they live a quarter of a mile from the nearest village and do not have access to a mobile phone, we were given an appointmet for tuesday 20th July 2010 in the afternoon, parents waited in all day no one called, i was telephoned to say someone was definitely going to call wednesday 8am -1pm, an engineer called whilst my mother was there and left a note on the front door, after phoning me on the mobile saying no one was in although i confirmed someone was in and to stay, engineer went off.
I drove the nine mile approx round trip to see my parents in the kitchen hanging around for bt to call.
I had to go to local builders merchants to use their telephone to ensure someone would definitely deal with today before making the trip home to my house i was promised it would definitely be today,
got all the way home and a message on my mobile says not coming at all today can come tomorrow, who do i complain to about this absolutely attrocious treatment of both my parents and my time.

BT_company_representative

Hi onlyus

Your thread does not make great reading and I would like to look into this for you and your parents to see what is happening with the fault that has been raised. If you check my profile page you will find my contact information, if you could send me your account number, forum username and a link to this thread I will look into this for you and contact you to discuss this and let you know what is happening.

Regards David