mates pc is damned with malware

ginjim

trying to fix my mates pc which id have thought would have been pretty straighforward
anyway its infected with some spanish security tool malware program
have tried installing malware bytes but the pc wont let me run it
also the superantispyware is not getting anyware
nothing wants to run
have also renamed malwarebytes but thats not working too

any help appreciated:beer:

The_Grandmaster

Does right clicking Malwarebytes then running as admin work?
Alternatively try SHIFT key as well as the RIGHT clicking then running as admin.

Do these work?
Also I assume malwarebytes is already downloaded and on the desktop although not installed?

If not, I'm sure alienRIK will reply.

aliEnRIK

Run fixexe.reg
http://download.bleepingcomputer.com/reg/antivirus-vista-2010/FixExe.reg


Download HostsXpert
http://www.softpedia.com/progDownload/Hoster-Download-27041.html
and then follow the below steps.
* Unzip HostsXpert.zip
* It will create a folder named HostsXpert in whatever folder you extract it to.
* Run HostsXpert.exe by double clicking on it.
* click the Make Writeable? button.
* click Restore Microsoft's Hosts File and then click OK.
* Click the X to exit the program


try installing malwarebytes now

ginjim

thanks
its now stopping explorer from working now so i cant download onthe pc
can i download them onto a usb drive?

aliEnRIK

Well you can if you wish

As for explorer ~
Bring up TASK MANGER (ctrl+alt+del) and select RUN
and put in 'explorer.exe'

ginjim

nothing wants to stay open or run
i click on the files and they appear and disappear again in a flash

ginjim

The_Grandmaster wrote: »

Does right clicking Malwarebytes then running as admin work?
Alternatively try SHIFT key as well as the RIGHT clicking then running as admin.

Do these work?
Also I assume malwarebytes is already downloaded and on the desktop although not installed?

If not, I'm sure alienRIK will reply.

yes downloaded but no programes want to run i can see the english language sign up for a second and then disappears

The_Grandmaster

Can you catch the name of the Spanish programme/malware? Long shot but...

aliEnRIK

Reboot and kepp clicking F8 to go into SAFE MODE WITH NETWORKING

Try again

If still no good then your probably going to need to bring up TASK MANAGER and physically stop whatever .exe file is stopping you

ginjim

The_Grandmaster wrote: »

Can you catch the name of the Spanish programme/malware? Long shot but...

its security tools

The_Grandmaster

http://www.bleepingcomputer.com/virus-removal/remove-security-tool

This one? But follow alienRIK's advise please!