Slow Cooker Worry

Agutka

Sorry about starting yet another thread, but I have grown concerned. I have the Morphy Richards 6.5litre SC and having read all the relevant threads, I am unsure if it is working properly.
The lid does not fit snugly - it rocks, and in some positions there is a 3mm gap between lid and pot. I suppose the water seal is formed, but this is broken as steam escapes. Unless you cover the contents in liquid, the top layer get dried out.
Does this sound right to anyone?
I've only used it five or six times, each time ending up with soup. The OH has called the lid 'warped', which must be unlikely, as it's glass and these makers know what they're doing right?
Please advise...

twink

the lid shouldnt rock and should form a water seal, i bought the argos one and the lid rocked, i am glad i took it back as the lid now fits right to the edge so would suggest you do the same

echo

i got the 3.5 litre one the other wk and mine's like that.never seen a slow cooker b4 so i was non the wiser.i did think it a bit odd tho and i'm so cheesed off with faulty electrical goods.no idea when i can xchange mine cos i dont have a car and its impossible on the bus.plus the inconvenience and cost of returning it.

Agutka

Just like Echo I had never seen an SC before, so had no idea. And I bought it months ago... But then if they made it wrong... I'll have a look if I can exchange it, thanks Twink.

janb5

Agutka- i seem to remember that someone said that the Morphy Richards website was very helpful. Why dont you email them and explain the problem- they may send a replacement?

Goodluck!

jessie00h

mmm, yes, i've just bought the paul rankin 5.5L one and it's doing the same, the lid doesn't rock but steam does escape and when i came home the other day there was water all over the work top and down the cupboard from the steam escaping. can't be right surely. someone mentioned sealing it with clingfilm which i might give a go but really i suppose i should take it back but it was on end of line clearance so i'll probably have to splash out more for another one!:mad:

Agutka

So the consensus is, steam is definitely not allowed out? But if you have it on a high setting and the contents are bubbling away, then surely some pressure must be released...
Jessie, yours sounds even worse - at least my steam runs down the pot, into the cooker bit - less mess.
Thank you Janb, I shall contact MR if only to find out it's all fine and dandy after all...

Pink.

If I was you I'd contact morphy richards. Their helpline telephone number is 08450 777700. If you have the model and serial number they are very good at sending replacements (products and parts) free of charge.

Pink

TNG

:eek: :eek: :eek: :eek: :eek:

I've got the same thing! MR 6.5L (model 48715). My lid rocks (and I don't mean in a good way )

Trouble is - I've got a chicken in there!! Will I have a problem? It's the first time I've used it.

I'll ring MR tomorrow. Where would I find the serial number??

Pink.

TNG wrote:

Where would I find the serial number??

My slow cooker isn't a morphy richards, so I can't say exactly, but the serial number is usually on the base of the appliance on a little sticker/plaque thing.

Pink

neets

I have the 3.5l morphy richards slow cooker and my lid also rocks slightly, but i've never had any problems with using it. There is a bit of water that will 'spit' after a while when it's simmering, but not too much to cause an issue.