ebay / paypal item not as described what happens next

bilbo_2

bought 10 "lacoste" polo shirts on ebay chinese seller

items arrived fakes

informed paypal
escalated to claim with paypal
waiting for seller to respond (5 days)


what happens next ??

justjohn

designer.... chinese seller....

did nothing click before purchase??? other than the buy now that is

as for what paypal will do ....depends , prob tell you to send back

cyberbob

bilbo wrote: »

bought 10 "lacoste" polo shirts on ebay chinese seller

items arrived fakes

The clue is this bit Chinese selller. What did you expect?

If you have claimed they were fakes in your claim you need to prove this. You need to get written confirmation from a manufacturer /supplier or retailer that they are fake if not you will lose. If you do this and win you wont have to return them and will get refunded

If you just claimed they were not as described you will be told to return them (at your cost tracked) for a refund

bilbo_2

so if the seller does not respond within 10 days will paypal award in my favour ??

As for authenticity the seller has many duplicate accounts selling the same lacoste shirts and when I reported them to ebay all the ones reported were remove the same day.

Obviously ebay tollerate these fakes because they are making ebay/paypal money.

soolin

bilbo wrote: »

so if the seller does not respond within 10 days will paypal award in my favour ??

As for authenticity the seller has many duplicate accounts selling the same lacoste shirts and when I reported them to ebay all the ones reported were remove the same day.

Obviously ebay tollerate these fakes because they are making ebay/paypal money.

Ebay pulled them when advised though?

Realistically while people still fall for buying fakes (and it was fairly obvious they were going to be) these scammers will continue to sell. The easiest way to stop them is to stop buying them.

theonlywayisup

When you open and escalate the claim YOU get 10 days to PROVE it is fake. This must be on official authorised letterhead from an approved Agent/Supplier or the company themselves.

soolin

theonlywayisup wrote: »

When you open and escalate the claim YOU get 10 days to PROVE it is fake. This must be on official authorised letterhead from an approved Agent/Supplier or the company themselves.

Quite right, I'm afraid i got sidetracked in my post.

OP double check the dispute, even phone paypal and ask them what you are supposed to be doing.