Mondeo fault - Advice needed

buckster

I've got a 2007 mondeo and its just gone over the 60k miles. I have only had the car 5 months and the instrument panel cluster has gone. The ford garage have told me its going to cost £900 to replace :eek: but are contacting customer relations to see if they can help. Warranty have said they won't cover it so I am hoping customer relations will sort it out. I bought the car from a ford garage so I am hoping that the might foot the bill if customer relations don't sort it out.

I think that the problem is a manufacturing fault because the car is only 2 1/2 years old so shouldn't really start failing this soon.

What should I do now? Advice please cos I haven't got the cash to pay.

harveybobbles

Source a 2nd hand one with similar mileage on and fit it?

haveibeendone

Only a thought but why not the Sale of Goods Act. Is a repair bill for £900 after 5 months reasonable ?? Try asking on the Consumer rights forum (also see link for second hand cars).

http://www.moneysavingexpert.com/shopping/consumer-rights-refunds-exchange#second

You may need to be prepared for a hard drawn out battle if the seller won't cooperate. If you don't fancy that then harvey's idea of a 2nd hand one may hopefully be much less stressful.

shown73

Car less than 3 yrs old, how can it not be under warranty? Had all the faults done on mine just before 3, on the advice of local Ford garage, although they were all minor, I admit. I'd bought it second hand as well, not even from Ford garage.

m8internet

shown73 wrote: »

Car less than 3 yrs old, how can it not be under warranty?

The car is over 60K miles, so the warranty has expired

However, all is not lost
If the car was sourced "nearly new" from a Ford dealership, then it should still be covered by a one year warranty up to 80K miles
Check the sales agreement

If the car has been serviced by Ford dealers this is also of benefit
Ford may agree to pay a proportion as a goodwill gesture
Usually this is 50% of labour and 25% of parts

What part of the instrument cluster has failed?

Be aware when the instrument cluster is replaced by a Ford dealer the replacement will have ZERO mileage
This can drastically impact the resale value
Therefore, get the mileage before the unit is replaced
Preferably take a photo and print it out
Have this attached to the receipt, noted in the receipt mileage as proofed in the photo

You can then have the mileage corrected, but it won't be exact
You may be asked if you want it over or under, get it over that way you DEDUCT the difference
If you have it under then you are REMOVING miles from the car and would have to disclose this on resale

harveybobbles

Ask over on www.fordmondeo.org

buckster

shown73 wrote: »

Car less than 3 yrs old, how can it not be under warranty? Had all the faults done on mine just before 3, on the advice of local Ford garage, although they were all minor, I admit. I'd bought it second hand as well, not even from Ford garage.

When I bought the car it had about 58k on the clock and its now 61k so out of warranty. When I bought the car they only gave me 3 months on the car which is what they said they give on all second hand cars. At the time I thought that the 3 months would kick in after the ford warranty had run out. Otherwise whats the use of having 2 warranties running along side each other.

buckster

m8internet wrote: »

The car is over 60K miles, so the warranty has expired

However, all is not lost
If the car was sourced "nearly new" from a Ford dealership, then it should still be covered by a one year warranty up to 80K miles
Check the sales agreement

If the car has been serviced by Ford dealers this is also of benefit
Ford may agree to pay a proportion as a goodwill gesture
Usually this is 50% of labour and 25% of parts

What part of the instrument cluster has failed?

Be aware when the instrument cluster is replaced by a Ford dealer the replacement will have ZERO mileage
This can drastically impact the resale value
Therefore, get the mileage before the unit is replaced
Preferably take a photo and print it out
Have this attached to the receipt, noted in the receipt mileage as proofed in the photo

You can then have the mileage corrected, but it won't be exact
You may be asked if you want it over or under, get it over that way you DEDUCT the difference
If you have it under then you are REMOVING miles from the car and would have to disclose this on resale

I think its the premium instrument panel cluster thats gone but not sure which part in it. I have got quotes from the parts department and the part alone is about £800.

When you say that the cluster will have zero mileage why would that be. When I asked at the parts they said that inside the car it has a brain which is seperate to the cluster and when the cluster is plugged in the brain then tells the cluster what the actual mileage is on the car. I haven't got a clue about cars so whos right? If the car did have zero mileage how that gonna look when you take it for an mot and it looks like the clocks been turned back. I'll have the cops kicking the door down

Strider590

Sickeningly, they'll replace that part, charge £900 then send the part to the supplier who will then have to pay them another £900 because the supplier warranty is longer than yours.

What actually is wrong with it? total failure? or lights not working?

ukjoel

Ford Goodwill is basically a subsidy based on reducing either the heavily overpriced part or the heavily overpriced labour.

In my experience Ford customer serivices and the dealer will both try and convince your they are your friend and the other one is the reason your bill is so high.

Get a quote from a couple of independents. Will often find on a job like this the bill could half due to the amount of labour involved in the quote.

An extended or third party warranty would probably have covered this as well and although not popular on here may be worth looking at going forward.

sassy_one

Second hand these are only £30-£40