B&Q Bathroom problems

Becas1980

My B&Q bath just crack, it’s never been used and still has the protective film around. I bought this bath 1year and 6 months ago... (retail price bath: £620)

and this is where my problem stars. Its out of the 12 month warranty but accordingly to the Consumers Direct and the Sale of Goods Act, B&Q is still responsible for giving me a replacement if it is proven that it wasn’t us that made the crack.
So far so good.

But for that to be proved B&Q is charging me £180 up-front for the manufactures to come and check. Now I don’t think I should pay for anything and the Consumers Direct think the same, that B&Q should be responsible for that and not us.

And also how impartial its going to be the manufacturers review

We are in the process in writing a formal complain letter to B&Q customer and cc the company Secretary.

Just wonder if anyone can help with this matter or maybe just share their bathroom problems and lets Name and Shame B&Q customer service and poor quality products they offer