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B&Q Bathroom problems
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Becas1980
Posts: 5 Forumite
My B&Q bath just crack, it’s never been used and still has the protective film around. I bought this bath 1year and 6 months ago... (retail price bath: £620)
and this is where my problem stars. Its out of the 12 month warranty but accordingly to the Consumers Direct and the Sale of Goods Act, B&Q is still responsible for giving me a replacement if it is proven that it wasn’t us that made the crack.
So far so good.
But for that to be proved B&Q is charging me £180 up-front for the manufactures to come and check. Now I don’t think I should pay for anything and the Consumers Direct think the same, that B&Q should be responsible for that and not us.
And also how impartial its going to be the manufacturers review
We are in the process in writing a formal complain letter to B&Q customer and cc the company Secretary.
Just wonder if anyone can help with this matter or maybe just share their bathroom problems and lets Name and Shame B&Q customer service and poor quality products they offer
and this is where my problem stars. Its out of the 12 month warranty but accordingly to the Consumers Direct and the Sale of Goods Act, B&Q is still responsible for giving me a replacement if it is proven that it wasn’t us that made the crack.
So far so good.
But for that to be proved B&Q is charging me £180 up-front for the manufactures to come and check. Now I don’t think I should pay for anything and the Consumers Direct think the same, that B&Q should be responsible for that and not us.
And also how impartial its going to be the manufacturers review
We are in the process in writing a formal complain letter to B&Q customer and cc the company Secretary.
Just wonder if anyone can help with this matter or maybe just share their bathroom problems and lets Name and Shame B&Q customer service and poor quality products they offer
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