need to complain to insurance company and bank

velocity_boy

i tried to arrange insurance earlier this week and things have just been unreal. the insurance company got my details wrong and i only found out when they were confirming them to arrange the policy, the errors were major so i cancelled the policy, unfortunatly, despite the fact the policy wasn't due to start till next week, they have taken the money and are taking ages to refund me, and have sent policy details with the correct details but the incorrect (lower) price.
i got in touch and they said they were sorting it out and to speak to the bank as the bank would know all about it, i did and got through to a foreign (indian) call centre, this guy was unreal, didn't understand a word i was saying, and then when i asked for a manager he didn't understand that either.

i spoke to the insurers again and i have to try and get through to their accounts department, but due to the fact i am training for 3 months from monday i will be in work when they are open, and it could take another week to get my money back.

i need to complain to the insurers, for the pain and suffering of being without the money they took and didnt refund and to the bank for the appaling service of the foreign call centre- any tips on how to do either please?

thanks
velocity