"Out of date" ink cartidge message

Terry_Wallis

I bought a HP 8250 printer & some half price cartidge packs 3 yrs ago.
When I replace cartridges I get a message saying they're out of date & the printer wants them replaced. I have been able to use a coupld & the printing is very good. Can I stop the printer from rejecting the ones I have now & to carry on printing. If I cannot use them I'll ditch them & the printer for another make.

The HP site has no info about this. The cartridges have chips that prevent me using them & obviously they don't want to let on any wrinkles to get round this problem.

Thanks.

Vomityspice

Not really the solution but look at:

http://www.hp.com/pageyield/articles/us/en/InkExpiration.html

Alternatively a real solution is to go to your local tip, throw your HP printer in the skip and go and by a printer that doesn't restrict you as the user. That way, stupid companies won't profit by their sneaky behaviour.

rsykes2000

From : http://www.hojohnlee.com/weblog/archives/2005/02/27/how-to-reset-hp-ink-cartridge-expiration-drm/
over-ride instructions
"Simple routine solves HP8250 expired black cartridge:-
Switch On.
Message “Ink Cartridge Expired”
Press Right Arrow
Message “Attention Printer Service or Repairs Required”
Press OK Button
Message “Ink Cartridge Expired” again
Open Cover
Close Cover
Message “Replace Cartridges Soon”
Press OK Button
Works every time for me – haven’t needed to try yet for other colours.
G Bond
"

Terry_Wallis

Thanks but it's the colour ones that get the message not the black.....

adam.mt

I take it the same procedure doesn't work then, have you tried it?

Suggest you post in the IT forum rather than here, since it's not a 'consumer rights' issue (bet the cartridge boxes have an expiry date printed on them don't they?).

Terry_Wallis

I've tried rsykes wrinkle 6 times with no success. Have done it again & it worked......fingers crossed. HOWEVER, when I bought the packs of cartidges I wasn't warned about expiry dates. I think this is a consummer rights issue as HP are trying to sell more ink than we need to buy. It may be an IT issue as well, I agree.


In my book though, this built-in obsolescence by HP is against my right to use what I buy, whether it's a date thing, or cartidges that are not empty when the printer wants them replaced. Customer service is non-existant with HP in my view & they are not interested in me but their profits. I shall not be buying HP again.

Thanks for all your tips, etc.

adam.mt

A number of printer manufacturer's actually do this with their cartridges, it's not unique to HP!

Firstly, cartridges are chipped to try and ensure only branded ones are used and secondly, they expire the cartridge either before it's truly empty or when it goes past an expiration date.

There are actually some good justifications for this (old ink dries up and could damage the printing head; letting a cartridge run completely dry could do similar) but whether it's fair or not is open to dispute.

As to you not be warned when you bought the ink, for the past ten years (at least) I know HP ink has featured expiry dates on the box so it was there for you to see if you'd looked. Just like when you buy food, the checkout operator doesn't verbally tell you, "you do realise these need to be eaten within the next month don't you?". The information is there on the packaging, you're expected to read it.

Sorry, to sound harsh but consider it a 'lesson learnt' rather than HPs fault, which in this particular case it doesn't seem to be. And also warning you in advance that you may find similar whichever make of printer you choose next; best to check out reviews and user feedback if such 'niggles' concern you.

Terry_Wallis

That old ink stuff is twaddle....HP cartidges have print heads so if it runs dry so what? I know why they chip them - it's to prevent customer choice & pad their profits. As for date on packaging - you need a microscope to see it & I didnot know they were date stamped.
I was new to this when I bought ithwe priner & the cartridges.

It's all a con. Do tell - which printer company do you work for ?

Evilm

Have you tried contacting them and complaining? If you feel its an issue that you should have been told about at purchase then its worth doing.

In the meantime I can understand some of the reasons in both Adam's post and yours. Since it wasn't obvious to you then try complaining to the company.

Save your annoyance for the company that has cost you money not the people on here even if they don't agree with you! Its a much better use of your energy!

bap98189

Terry_Wallis wrote: »

That old ink stuff is twaddle....HP cartidges have print heads so if it runs dry so what? I know why they chip them - it's to prevent customer choice & pad their profits. As for date on packaging - you need a microscope to see it & I didnot know they were date stamped.

Actually, not all HP cartridges have the printhead built in. And in fact, your printer, uses HP 363 cartridges, which do not have a printhead on the cartridge. Perhaps you would like to check your facts before you go insulting people who are offering advice.

adam.mt

Terry, people have posted her in order to HELP YOU. Insulting them because you don't get the advise you want isn't exactly a nice response is it?

My advice was a generalisation, not specific to your printer. However, as posted by bap98189 it's shown to be applicable and you have your facts wrong.

I suggest you get a change in attitude or get lost, you're not welcome on here.