Comet refund/replace policy

Hass1991

Can't be bothered to explain in detail but heres the facts:
-June 2009: Spent nearly £500 on Acer Computer and purchased extended 5 year warranty.
-Computer was always slow and faulty, phoned up Comet but was told it was fine.
-March 2010: Hard drive on computer breaks.
-April 2010 Comet spend 4 weeks fixing hard drive and I'm told I will not have 'any further problems with it'
-July 2010: Hard drive breaks YET AGAIN.
-I say I am unhappy and want my product refunded or replaced
-Comet tells me they will not do so and that I am only garunteed a repair and will be left without a computer again for another 4 weeks as it's a 'big problem to fix'

Surely, SURELY I sm entitled to a new product or a refund as a major part of the product has broken twice within 13 months of purchase!? I'm disgusted by Comets rudeness is there anyway I can get a new computer without having to go through a small claims court? I'm thinking of sending an email to Trading Standards.

Esqui

They can repair again.

A lot of places have an unwritten rule of "3 failures before replacing" - this may or may not be the case here.

BigLee_24

Agree with Esqui its normally three repairs... make sure you keep all your paperwork then if it happens again after the 3rd repair demand a refund or replacement as all 3 repairs will have failed.....

neilmcl

They may have such a policy but under the Sale of Goods Act any remedy must not cause "significant inconvenience". OP, if you can show that any further repair would indeed cause this then you may have a case for a replacement machine or possibly a refund.

4743hudsonj

neilmcl wrote: »

They may have such a policy but under the Sale of Goods Act any remedy must not cause "significant inconvenience". OP, if you can show that any further repair would indeed cause this then you may have a case for a replacement machine or possibly a refund.

They would also have to show another method was not disproportionately costly if they were to object.

neilmcl

The "significant inconveniance" point overides any extra cost.

JiaLin

Had a same situation with Comet. Brought a laptop about 4 years ago now and in the first couple of months, the screen started to play up and the mousepad started to discolour from standard usage. So I sent it for repair. Came back with the keyboard disconnected and the mousepad still in bad condition and was told that problem couldn't be fixed but the screen - the worst problem - should be fine.
So after getting the keyboard reconnected at repair number 2, I was using the laptop when the screen started doing the jumping thing again. Once again contact Comet and book a repair, making my annoyance at it going in for a third time for the same issue very apparent.
Laptop comes back, supposedly fixed, a couple of days later, does it again. Take it to a local repair company who quote £200 repair, when it's probably worth almost that now.

So we call trading standards when Comet refuse to refund me or repaid outside the expired warrantee period even though the matter is on-going. Trading standards get involved, we threaten to take Comet to the small claims court and low-and-behold, they say they'll give us vouchers up to something like £500. Great, they'll pick the laptop up on Monday.

Vouchers received, laptop never picked up. So just kept it as compensation, the screen is so bad now that it has to have a strong clip on it permanently and sometimes the whole screen will go white and refuse to work. Faulty from day one and they knew it.
Would never buy from them - or Curry's or PC World who are all part of the group - again.

Take them to trading standards, threaten small claims court, get results.

KeithP

JiaLin wrote: »

Would never buy from them - or Curry's or PC World who are all part of the group - again.

Just a small point...

But Comet are nothing to do with Currys and PC World.

:beer:

Carlos_Fandango_3

I would just like to point out that Comet is NOT part of DSGI (The dixons/currys/pcworld chain).

Esqui

Carlos_Fandango wrote: »

I would just like to point out that Comet is NOT part of DSGI (The dixons/currys/pcworld chain).

You joined just for that! Thanks, Mr Browett