Extremely Slow Download Speed

Inactive

Gambler wrote: »

I do normally get decent speeds there is obviously a problem at present. I don't have a lot of choice as no LLU's in my exchange. I am billed by Voadafone but the ISP is actually BT.

You do actually have lots of choice, there are far better ISP's available.

Gambler

Inactive wrote: »

You do actually have lots of choice, there are far better ISP's available.

...............Such as?

Inactive

Gambler wrote: »

...............Such as?

Go to Thinkbroadband, do a comparison test based on actual feedback from users;

http://www.thinkbroadband.com/isp/compare.html

I have no LLU at my exchange, I have used IDNet for 4 years, excellent service.

gavsto2005

Gambler wrote: »

Router stats are as follows:

System Up Time 00:40:52

Port Status TxPkts RxPkts Collisions TxB/s RxB/s
WAN PPPoA 14987 19254 0 791 9739
LAN 10M/100M 1100 0 0 37 0
WLAN 11M/54M 22711 17464 0 10349 869

ADSL Link Downstream Upstream
Connection Speed 5472 kbps 448 kbps
Line Attenuation 35 db 9 db
Noise Margin 15db 25db

Is there anything I can do?

Many thanks

As someone mentioned before you have a relatively low attenuation and I would expect your sync speed to be higher based on a downstream attenuation of 35db.

The noise margin is also relatively high at 15db suggesting there is a problem with the line. Ensure you have replaced the filter with a decent one and ensure nothing is connected to the line in your property at all and test it like that. Remember, everything you have connected to the property needs to be filtered.

Gambler

The phone line is now not working. Initial tests say it could be a fault with our equipment (telephones) and will charge me £150 for the engineer to visit if this is the case.

The broadband is still working albeit at the same slow speed. Would a problem with the telephones cause a these slow speeds?

gavsto2005

Hi Gambler,

What you need to do is find a normal telephone (not a digital handset) and plug it into your BT master socket. To do this remove the front two screws from your main bt socket and gently remove the front plate. Plug the phone directly into http://www.markdee.co.uk/images/Master%20Socket%20-%20Direct.JPG the socket displayed here.

If at this point you get no dial tone and your are positive the phone is working then this is definitely a BT issue and you will not be charged.

The phone line not working will almost certainly affect broadband. No dial tone = no broadband. No Internet Service Provider will touch an issue with the internet if there is an issue with the voice on the line as this indicates a bigger problem. If your broadband is connected then I'd hazard a guess that your phones are actually to blame. You can purchase a landline corded phone from tesco for about £4.

Gambler

gavsto2005 wrote: »

Hi Gambler,

What you need to do is find a normal telephone (not a digital handset) and plug it into your BT master socket. To do this remove the front two screws from your main bt socket and gently remove the front plate. Plug the phone directly into http://www.markdee.co.uk/images/Master%20Socket%20-%20Direct.JPG the socket displayed here.

If at this point you get no dial tone and your are positive the phone is working then this is definitely a BT issue and you will not be charged.

The phone line not working will almost certainly affect broadband. No dial tone = no broadband. No Internet Service Provider will touch an issue with the internet if there is an issue with the voice on the line as this indicates a bigger problem. If your broadband is connected then I'd hazard a guess that your phones are actually to blame. You can purchase a landline corded phone from tesco for about £4.

Thanks Gavsto. The other half is in Tesco as I read this email to get a cheap corded spare. Unfortunately we don't have a test socket when I remove the plate in the master socket.:(

Update: Tried a corded phone but the line is completely dead. I will double check all the connections when I get back from work before rescheduling an engineer visit.

Gambler

Gambler wrote: »

Thanks Gavsto. The other half is in Tesco as I read this email to get a cheap corded spare. Unfortunately we don't have a test socket when I remove the plate in the master socket.:(

Update: Tried a corded phone but the line is completely dead. I will double check all the connections when I get back from work before rescheduling an engineer visit.

An engineer is coming tomorrow as still no phone line. Funny thing is I have just arrived home from work and the download speeds are back to their normal high speeds. :j The plot thickens :question:

Gambler

Gambler wrote: »

An engineer is coming tomorrow as still no phone line. Funny thing is I have just arrived home from work and the download speeds are back to their normal high speeds. :j The plot thickens :question:

The engineer has in fact been booked for the 29th July:mad:

But the voice line is working again since early this morning but the speeds are back to the 128kps :wall:

Gambler

Gambler wrote: »

The engineer has in fact been booked for the 29th July:mad:

But the voice line is working again since early this morning but the speeds are back to the 128kps :wall:

Finally sorted, engineer called today and sorted out the box outside. We only had a 'partial connection'.

Thanks to everybody for their help. I hope this thread may help others. I tried to do a bot of searching before initially starting this thread and the number of times a thread never gave a final outcome was very frustrating !!