Travelex BDC

delorean_2

After reading the info on MSE about Travelex price promise and another BDC called Thomas Global, I decided to give Travelex a tester and see if they hold true to their word.

I got £1 = €1.42 off Travelex and after ordering I found Thomas Global at £1 = €1.46 both commission free.

So I contacted Travelex as soon as I ordered who said to email them, which at first was a bit odd but I thought what the heck and emailed them anyway.

I was severely vexed to find they never bothered to respond. Things were not looking good.

Even at the airport when I arranged pick up, the girl said I got the new rate and it was only when I walked away that I checked the receipt and she'd run it through at €1.42.

So far then Travelex are pretty poor. Ok here's the good part.

About a week passed and then an email dropped in to my inbox from Travelex re: my price promise request.

Well, talk about a shock! They apologised for not getting in touch and put it down to the usual drivel, and then said we would like to refund you the difference and send a cheque to you.

And quelle surprise the cheque turned up in the post today with a letter of apology!

Overall Travelex were a bit ropey because initially they didn't hold true, but the fact they did get back to me and showed they'd not forgotten about me speaks yards about their customer service.

I tend not to use BDC's in the UK or at destination airports but if I ever need a BDC in the UK again I will definitely use Travelex. :T

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I've used Travelex for their price promise a few times and they have always sent a cheque with the difference in exchange rate without ANY hassle.