wrong meter reading

memorye

i recently got gas installed and was with bg for 1 month and then transferred to npower. The meter reader read the meter as 217 units for one month (units not kwh). I then got a bill for 85 from bg. I had a prepayment meter so i asked how i could possibly owe them cash for one month. Npower then changed the meter from a prepayment to a credit (i asked them).

The guy had read the meter wrong and put the decimal point in the wrong place. Instead of 217 it should have been 35. If you get a big bill you should check yuor reading because it is possible they may have taken the wrong reading.

nenya

if you don't give your new supplier a reading, the reading comes from a DC (Data Collector) and they are nearly always wrong.

Wayne3765

nenya wrote:

if you don't give your new supplier a reading, the reading comes from a DC (Data Collector)

Aah thought you were going to say dopey c.. :rolleyes:

anniecave

nenya wrote:

if you don't give your new supplier a reading, the reading comes from a DC (Data Collector) and they are nearly always wrong.

I used to work for npower, and the meter readings weren't that unreliable. The Data Collecters are the same people as do normal routine meter readings. If they were all nearly always wrong we would have had serious problems.

It's impossible to know how many are wrong, but a less than 5% I would think. Probably more like 2%.

nenya

Wayne3765 wrote:

Aah thought you were going to say dopey c.. :rolleyes:

Actually that would be about right.

Annie - if so many DC readings were correct then please tell me why i can dispute up to 20 DC reads a week because they are just a bunch of made up numbers??