Any British Gas customers having trouble accessing house.co.uk?

Cardew

Richard III,
Obviously BG have made mistake in your case, and nobody is trying to defend BG. If you feel another company will improve the situation you are quite right to change; although you might find that nothing changes!!

The Regulator does have control if BG act as you accuse them of behaving. However presumably there is no evidence to suggest that practice is widespread or other than a mistake.

In fact you will find far more complaints on this forum where BG(and other companies) have failed to raise DDs sufficiently and hence huge debit balances have been run up. Hence BG and other companies are 'owed' more than they 'owe'.

In short I don't believe that your conspiracy theory holds up – but the C**k up theory does.

Richard_III_2

Point taken.

elektra

I hope the lack of access is a real attempt to improve the billing (although I always used to find it ok).

But it looks more like a ploy to me so that customer who can't find their previous paper bills can't get the details online - therefore don't have accurate info so that they can get switch quotes.

jockettuk

i had this happen all the time,, in the end i told them to cancel my online billing as i couldnt access it most of the time and i went back onto paper billing

dc

Same here, BG online billing is a joke, I have neverEVER in the years of using it been able to get to my bill within days of receiving "your bill is now ready" email.

It took 5 months to get to a correct electricity meter reading, different amounts on each visit.

The latest after being unable to pay online through their incompetence received a threat of a court hearing for non paymeny of electricity but nothing, no email or reminder about the gas bill. Yet the meter was read on the same day.

EBICO here I come.:rolleyes2

PParka

I've given up with house.co.uk. My online accounts have been in the process of being set-up for 9 months now. Had enough of emailing and phoning. Also fed up of being told they will sort it out. Final straw was an email saying "we can't tell you how long it will take to sort out"

Amazing how they can setup a direct debit first time and without any problems..... Rant over !

f3lix

I do all my banking and pay all my bills online...makes life so much easier....except the British gas website..house.co.uk.

I have never been able to pay my bills first time! if I log on too early they are always doing important maintenance, fair enough if this happens once, but it has been a regular occurence over the past few years.
When I do manage to log on there is always some glitch and it normally takes me a week to pay the bill! ....logging in, logging out.
I'm loathe to change, but if it carrys on I will have to go back to paper bills!

frivolous_fay

You might have noticed my other thread... I initiated a switch to BG in March and I'm still unable to get at my bill. On the deal I'm on I apparently HAVE to use online billing. I have no objection to this, as long as it's working.

Years ago I was with BG and they tempted me with discounts to sign up to paperless billing. Suddenly they went all quiet. Paper bills stopped coming. Marketing emails were coming through fine, but no bill. Eventually a red paper bill came through the door.

Not exactly a resounding success. I switched shortly after.