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Patio doors from B&Q

mose_2
mose_2 Posts: 418 Forumite
Part of the Furniture 100 Posts Name Dropper Combo Breaker
in Consumer rights
Hi I bought a set of patio doors from b&q in march and had them fitted, they have never really shut properly and are really hard to get locked. They are really starting to annoy me. The person who fitted them is saying one of them is bowed which is why they dont shut properly. what are my rights here I would like to swap them over but cant take them out untill I have a new set, but dont want to buy a new set then swap them and take them back if you see what I mean.

Any help please.

Comments

  • unholyangel
    unholyangel Posts: 16,866 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    My best guess would be to find out if the bowing is a result of incorrect installation (in which case you would take it up with the fitter) or inherent (in which case you would take it up with B&Q).
    You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride
  • Antispam
    Antispam Posts: 6,636 Forumite
    1,000 Posts Combo Breaker
    Difficult one as said it could be B&Q or fitter I dare say both will blame each other, in which case you might need to get a independent report to verify who if any is at fault
  • mose_2
    mose_2 Posts: 418 Forumite
    Part of the Furniture 100 Posts Name Dropper Combo Breaker
    who would I get to do an independent report?
This discussion has been closed.
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