Missing parcel from Royal mail

spannerpan

Hi all

I placed an order for some shoes back in April and it was sent Royal Mail tracked (note this service does not include a signature - it just means the parcel is tracked so i can't ask to see the signature). I put a note on to say if out leave in porch. i never got the parcel and filed a claim with the post office for compensation (only the cost of the shoes). My claim was refused and the post office stated that this was because the postman has been spoken to and he remembers delivering the parcel. I find it hard to believe that someone who delivers parcels every day specifically remembers delivering one 3 months ago. In any case I have had a few parcels in this time period so if the postman does remember delivering one how can he be sure the one he remembers is the missing one?

Royal Mail will say that it must have been stolen but I leave my porch door open for parcels and it can be closed and locked so it is secure.

I have now complained to the postal review panel as I believe either the parcel wasn't delivered, or if it was and was stolen the postman was negligent because he should have closed and locked the door.

Does anyone know if this complaint to the review panel is likely to work? If a postman leaves an item in a safeplace according to instruction does he have to secure the safeplace?

cybergibbons

spannerpan wrote: »

Royal Mail will say that it must have been stolen but I leave my porch door open for parcels and it can be closed and locked so it is secure.

This makes no sense to me. It is open, but also closed and locked?

cherie1122

Maybe the OP means the door could be closed and locked by the postman when he left the parcel in it (so it can't be stolen)?

barnabee

Why are you placing the claim for compensation. Surely this should be the sender doing this.

If a postman leaves an item in a safeplace according to instruction does he have to secure the safeplace?

Was your note on the parcel or was it on your door? Did the note also state to close the porch door shut after placing the item inside? If it did not then I wouldn't hold out much hope for a claim. Royal Mail policy is to leave things as we find them - if a gate is open on arrival, we leave it open on departure. The same applies to doors. For all we know the door may have been left unlocked for a good reason.

spannerpan

Thanks for the replies so far.

To clarify my porch door is not normally locked but all you need to do to lock it is close the door. I couldn't state please lock door on the instructions because there wasn't room - there were limited characters.

Shouldn't the postman make the item secure though?

spannerpan

To add - the sender did start the lost parcel claim but weren't good at chasing it so I took over and started doing it myself.

Also - is it not odd that for a tracked parcel the post office are saying that the reason they refuse the claim is not because they have paperwork to prove delivery (ie the tracking paperwork) but because the postman remembers delivering it?

How does tracked not signed for work? Shouldn't there be a sheet or something the postman has handed in to say they delivered it? How can someone who delivers parcels daily remember delivering a specific parcel 3 months ago?

custardy

spannerpan wrote: »

To add - the sender did start the lost parcel claim but weren't good at chasing it so I took over and started doing it myself.

Also - is it not odd that for a tracked parcel the post office are saying that the reason they refuse the claim is not because they have paperwork to prove delivery (ie the tracking paperwork) but because the postman remembers delivering it?

How does tracked not signed for work? Shouldn't there be a sheet or something the postman has handed in to say they delivered it? How can someone who delivers parcels daily remember delivering a specific parcel 3 months ago?

they remember the same way they remember who lives where,who gets mail to the wrong address,who doesnt know their address etc

Tracked is a specific service designed not to require a signature
the item is tracked along its route
so lets get down to the nitty gritty

did you have a specified safeplace instruction on the package?
what was the wording?
im guessing it would read "leave in porch",not leave in porch and lock the door?
so if that was followed then that is as per instruction
If a postie was to deliver a package and find someones front door open.
would they be required to close that door? wouldnt you be a bit peeved if you were round the back with no keys