Need to uninstall Zonealarm

Norman-B

I'm writing this on my grandsons laptop.

I downloaded Zonealarm to my desktop and things have gone pearshaped! I can boot up and the desktop displays but it just freezes from then. I can't get to control panel to uninstall ZA. How do I go back to prior to install, please.

gnvqsos

I think you will need to boot up in safe mode and use one application at a time;you might then be able to navigate to the control panel or access sytem restore via accessories-system tools.If you restore to a time before installation you may recover the situation.
Good luck
John

Norman-B

John, thank you for your reply! What do I press on startup to go into safe mode? F something? Is it F5?

Google, it is F8




Removed ZA. Thanks for the help, John.

dogmaryxx

Do not use add/remove programs to uninstall ZA.

From ZA official site

Click on Start -> Programs -> Zone Labs
2. RIGHT-click on Uninstall Zone Labs Security, then select Properties
3. Under Target you will see the following line (the actual drive letter may be different on your system):
"C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe"
Change it to:
"C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean
(Add a space and then the /clean)
4. Click OK to save the new command line.

5. Click on Start -> Programs -> Zone Labs -> Uninstall Zone Labs Security
6. Click OK to run the uninstaller, and OK any security alerts that pop up.
7. Say "Yes" when being prompted for the removal of all files.
8. Reboot

http://www.zonealarm.com/security/en-gb/home.htm?lid=en-gb

Norman-B

dogmaryxx, many thanks for the tip. Done as suggested and all back to normal.