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Need to uninstall Zonealarm

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Norman-B
Norman-B Posts: 1,638 Forumite
Part of the Furniture 1,000 Posts Combo Breaker
I'm writing this on my grandsons laptop.

I downloaded Zonealarm to my desktop and things have gone pearshaped! I can boot up and the desktop displays but it just freezes from then. I can't get to control panel to uninstall ZA. How do I go back to prior to install, please.

Comments

  • gnvqsos
    gnvqsos Posts: 291 Forumite
    I think you will need to boot up in safe mode and use one application at a time;you might then be able to navigate to the control panel or access sytem restore via accessories-system tools.If you restore to a time before installation you may recover the situation.
    Good luck
    John
  • Norman-B
    Norman-B Posts: 1,638 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    edited 17 July 2010 at 6:27PM
    John, thank you for your reply! What do I press on startup to go into safe mode? F something? Is it F5?

    Google, it is F8




    Removed ZA. Thanks for the help, John.
  • dogmaryxx
    dogmaryxx Posts: 2,446 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    Do not use add/remove programs to uninstall ZA.

    From ZA official site

    Click on Start -> Programs -> Zone Labs
    2. RIGHT-click on Uninstall Zone Labs Security, then select Properties
    3. Under Target you will see the following line (the actual drive letter may be different on your system):
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe"
    Change it to:
    "C:\Program Files\Zone Labs\ZoneAlarm\zauninst.exe" /clean
    (Add a space and then the /clean)
    4. Click OK to save the new command line.

    5. Click on Start -> Programs -> Zone Labs -> Uninstall Zone Labs Security
    6. Click OK to run the uninstaller, and OK any security alerts that pop up.
    7. Say "Yes" when being prompted for the removal of all files.
    8. Reboot

    http://www.zonealarm.com/security/en-gb/home.htm?lid=en-gb
  • Norman-B
    Norman-B Posts: 1,638 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    dogmaryxx, many thanks for the tip. Done as suggested and all back to normal.
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