Ethernet port on my Laptop.

sar050680

Hi all, I'm having a problem setting up my new router, when I connect the yellow ethernet cable to my laptop port, the laptop doesn't connect to router as it should. AOL have advised me, after checks, to either get a friends laptop and configure new router with that, or go see a computer technictian (sp) with laptop who can connect something to said port which will fix the problem with it.

Now my question is, is there a programme online that I can download that will fix said problem?

Any advice appreciated guys, tia Paul.

fwor

There are quite a few things that could be wrong, but start with a check that the hardware in the laptop is working normally.

If you look in Control Panel, System, Hardware (the location varies a bit depending on what version of Windows you have), is the network interface shown as working normally?

sar050680

Thanks fwor, just had a look and its comes back as "this device is working properly" ??

GunJack

try rolling back the driver for it....right-click on it in device manager and select roll back driver

sar050680

GunJack, tried that, roll back driver option is not lit up though so cannot click it! Cheers.

totalsolutions

Have you used the port before ? It might be setup as Domain (for work) or fixed IP addressing. Make sure its set to "Home" (Vista/Win7) and using DHCP.

sar050680

totalsolutions wrote: »

Have you used the port before ? It might be setup as Domain (for work) or fixed IP addressing. Make sure its set to "Home" (Vista/Win7) and using DHCP.

Sorry total, but I don't know how too! Any chance of putting it down in laymans please? I have not used it before I don't think.