Laptop infected - can't run any program

Tracyk_2

Everything I try to run it says that the file is infected and I need to purchase some antivirus software.

I started to follow the instructions on malware removal using a pen drive - but it won't even let me run that file.

I'd rather try and fix it myself than take it to a shop - and hopefully not have to wipe the HD clean.

Is it safe to move some of my spreadsheet files to the pen drive - or will virus follow?

It will let me run explorer by the way.

pcombo

Your probably better to format/install windows again, As I personaly dont think any virus removal program will 100% remove it.

Tracyk_2

can I copy off some stuff 1st?

pcombo

You can copy what you like :P just make sure you dont copy any files infected already.

Tracyk_2

I have no windows CD - I can't reinstall then can I? I'll have to take it to a shop?

Browntoa

download this tool

http://www.bleepingcomputer.com/forums/topic308364.html

to kill the running processes and then try the malware tool again

bertboy60

This is what I would do:
1. Copy any data files (no prgarms to a pen drive)
2. Buy Windows CD if yu don't have one (Only around £60 from Tesco's).
3. Wipe the disk completely on the Laptop and re-install.
4. Install good Virus Scanner and malware checker.
5. Scan your Pen drive with data for any infection.

Hope this helps.

bertboy60

Oh forgot to mention. You can try removal but if you only have few data files then best to re-install. A fresh build will also speed up your machine.

dogmaryxx

As post 6
download and run the following tool to help allow other programs to run. RKill.exe
RKill.com
RKill.scr

RKill.pif

• There are 4 different versions. If one of them won't run then download and try to run the other one.
• Vista and Win7 users need to right click and choose Run as Admin
• You only need to get one of them to run, not all of them.
• You will know one ran when a box opens up with a report