Santander Diabolical customer service and ID rules

[Deleted User]

It's not just Santander, I could give you a litany of similar stories from other banks: Lloyds, Nationwide, Bradford & Bingley, Anglo Irish etc etc.
The problem is my internet access is rationed to an hour in the library, and I could never type fast enough.

In fact, come to think of it, it's not even just banks. My philosophy is if you want something done properly do it yourself, and if you're given an answer to a query don't accept it unless it's in writing.

Paul_Herring

jack_pott wrote: »

It's not just Santander, I could give you a litany of similar stories from other banks: Lloyds, Nationwide, Bradford & Bingley, Anglo Irish etc etc.

The thing is, though, Santander (and their previous incarnations as Abbey et al.) seem to have annoying their (potential) customers off to a tee.

Sure, none of the banks are perfect, but Santander seem to be top of the table when it comes to (unresolved) complaints.

Two (personal) cases in point:
1) LTSB failed to credit the correct amount of interest on an account I held with them. 3 months later, the situation was recitified.
2) I attempted to open an ISA, with a view to tranferring, with Santander. Their website was crap (I couldn't access it without disabling my ad-blocker, and it crapped out 1/2 way through,) and I didn't think I'd successfully applied. 2 weeks later paperwork arrived(?!) and contained everything I needed to open an ISA with them. Except the transfer form. A call to their call-centre provided no suprise when it was explained to me that this was a common occurance. It took 3 months to close that account.

The frequency with which Santander still crop up on here means I will not consider them a viable alternative to whatever services I require from a bank.

juicyjude

Me neither, just waiting for my online 5 bonus to expire end of July then we part company. Get stressed just thinking about that bank, they seem to have more and more complaints against them.

ESKIMO

In their 'defence' (not often you would ever catch me saying that!) they are having a few 'restructuring' issues and teething problems with knowing who's who.

I rang my B&B Branch number, got referred to the Abbey branch office then reffered to Santander who gave another number to ring.

I must say though, i sincerely feel for the chaps at Santander atm, the redundancies are inevitable.

My high-street has got 4 or 5 branches of Santander.

Can't imagine them keeping all 5 retail outlets.

Sincerest for them.

Paul_Herring

ESKIMO wrote: »

In their 'defence' (not often you would ever catch me saying that!) they are having a few 'restructuring' issues and teething problems with knowing who's who.

That may be the case, but Abbey and A&L weren't exactly rising stars in the stakes for excellance in customer service.

I must say though, i sincerely feel for the chaps at Santander atm, the redundancies are inevitable.

My high-street has got 4 or 5 branches of Santander.

Can't imagine them keeping all 5 retail outlets.

Sincerest for them.

Well quite, but it's not really doing very much for Santander's reputation for keeping their customers happy, is it?

People are losing jobs all over the country, while I do have empathy with those who want to work, but are made redundant, it doesn't excuse Santander's abysmal track record in this country.