who is responsible??

PaddyMc

WHO do I send phone bill & bank charges to??? BANK or ASDA.

today I found out that there was £105 missing from my bank.

I phoned my bank. They said the missing amount is in the HOLDINGS & is allocated to ASDA, I explained that my ASDA shop was done & they got the £99 that was due. My bank confirmed this & said the £105 will be back in on MONDAY, if I want it sooner that I should give a AUTH. code, date/time of transaction small statement to them so they can fax it to the bank.

I phone ASDA, explain the above they reply.

Under the DATA PROTECTION ACT (DPA) & company policy we dont send faxes out as we dont know if the receiving fax is correct/secure.

I explain all the bank want is AUTH code, Date time transaction happened, and statement saying we dont want the £105.

( under DPA there is no info relating to me except the code I cant see how this would infringe DPA).

I phoned both the bank & ASDA numerous times. Bank was helpful ASDA just wont budge.

ASDA saying its a bank problem, Bank ensures me its ASDAS fault ( I believe the bank cant see them advising me to send a fax as that would break the DPA not good for business).

result at the moment is
A) a list of names from ASDA who didn't help at all.
a list of quotes that ASDA said.
C) a car with no fuel
D) three kids under 5 that will be bored this weekend
E) a shortage of nappies
F) no money
G) a home shop that was £99 but cost £200 (ASDA cheapest pricesha ha ha ha)
H) a sorry from the asda staff (that was worth it)
I) big phone bill

MANY MANY THANKS

mountainofdebt

Oh gawd not another asda have my money and won't refund it thread by a new poster.

Is someone keeping a count of how many of these threads there have been this week alone?

unholyangel

I think its the same person. They even seem to like listing things like the other poster did

Ahhh here we go: https://forums.moneysavingexpert.com/discussion/2593861