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How to Reset Blackberry Curve 8520

At the weekend my Mum updated/upgraded her Blackberry and it hasn't been right since. We tried the security wipe but that just wiped most of her contacts. How do we reset the phone to the way it was before the update/upgrade?

Thanks.
--><-- Sugar Coated Owl --><--

If you believe, you will survive - Katie Piper

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