Bought a pair of suede shoes, want a refund, rights?

Danger_Fourpence

Quick query,

I bought a pair of black suede shoes for a wedding. The shop was badly lit and I only noticed today while I was getting ready to pack them that the suede 'pile' is totally different on the front of the two shoes. It's pretty obvious in natural light.

Now at the bottom of the receipt it says

'All goods must be returned within 7 days for a creditnote or exchange. Sale goods cannot be exchanged'.

So I called them and said I wanted to return them and couldn't until early next week (still within 7 days). After I mentioned the line above I stated I only wanted a refund. The manager was mildly evasive and wouldn't get into it on the phone prior to seeing the shoes.

I believe I'm entitled to a full refund by law, however can someone clarify what my rights are?

Thanks.

Sandoval

If the shoes are faulty you're entitled to a refund yes.

Danger_Fourpence

Sandoval wrote: »

If the shoes are faulty you're entitled to a refund yes.

Thanks for the reply,

I would say the shoes are more 'incorrect' than 'faulty'. It's difficult to explain without posting a photo and even then it probably wouldn't come over that well.

Fuzzy_Duck

My opinion would be that the shoes are not faulty as such, so you may not be entitled to a refund, just a credit note or exchange as stated. However, if you go to the shop and explain you may get an understanding member of staff who will agree to refund you.

Sandoval

I'd say they're faulty if they don't match. Who the hell would be happy wearing a pair of shoes that aren't the same?

That a pair of shoes are identical is about the minimum I'd expect when buying a new pair of shoes.

Danger_Fourpence

Fuzzy_Duck wrote: »

My opinion would be that the shoes are not faulty as such, so you may not be entitled to a refund, just a credit note or exchange as stated. However, if you go to the shop and explain you may get an understanding member of staff who will agree to refund you.

Well I've already been quite forthright with the lady manager on the phone so. . .

I'll play hardball if needs be.

Fuzzy_Duck

Danger_Fourpence wrote: »

Well I've already been quite forthright with the lady manager on the phone so. . .

I'll play hardball if needs be.

You never know, you might get lucky and pop in on her day off! I'm guessing the odd piling is probably just on that specific pair of shoes, so they may well offer another pair as replacement. If that's the case you want to stress that you were only going to wear them to a wedding which has since passed, so a replacement is no good to you now.

It's worth a go, good luck with it.

neilmcl

Sandoval wrote: »

I'd say they're faulty if they don't match. Who the hell would be happy wearing a pair of shoes that aren't the same?

That a pair of shoes are identical is about the minimum I'd expect when buying a new pair of shoes.

I don't agree. These are suede shoes remember and as such you can reasonably expect some variation in finish.

Sandoval

neilmcl wrote: »

I don't agree.

That's not like you...

neilmcl wrote: »

These are suede shoes remember and as such you can reasonably expect some variation in finish.

You may expect that, you may be happy wearing mismatched shoes around and that's your choice.

Most people however would not be satisfied with a pair of shoes that don't match, whether they're made out of suede, leather or whatever other material you care to mention.

neilmcl

Sandoval wrote: »

That's not like you...

And what exactly do you mean by that.

Zandoni

Of course you are entitled to a refund.

Take them back at a busy time and talk to the manager in a prominent position in the store. If the manager refuses a refund show other customers the type of shoes this store sells, the manager will soon change her mind to get rid of you. It's worked for me.