what to do to get a refund?

ACID

my friend called a 090 number off my phone, it was for a competition for a holiday

unfortunately the phone line was dead, it rang but after the first message, it didnt actually get through to the person...and resulted in 10 minutes of silence
which means an expensive call from a mobile phone

i was given the mobile number and the option to call customer services, doesnt connect, the minute you press option 4, it then disconnects you>?

any advice what to do as ive looked on google and i cannt see another way to get a contact number
i need a refund

4743hudsonj

Were you ringing to get a refund (for something?) or are you trying to get a refund of the actual call charge or both? Not entirely clear.

If its just the call charges then no you cant..... (in all probability)

You (or your friend) shouldnt have stayed on a premium rate number on a mobile!

Your only chance is if its a genuine legit company and not a scam competitions (like a Thomas cook competition). Then you could write to them and ask them for compo but i doubt they owe it as you are the one that dialled......

gordikin

Why would anyone hang on to a phone for 10 mins of silence?

mountainofdebt

Get your friend to pay for the call?

ACID

hard to explain but it wasnt cust serrvice more like a comp i was told to ring

its on tv so its not a scam..

however it waasnt 10 mins of silence, the acculation was 10 mins
there was an operator before, it just didnt connect to customer services

i assuem it has been fixed by then

but i just want a refund

any ideas?

4743hudsonj

ACID wrote: »

hard to explain but it wasnt cust serrvice more like a comp i was told to ring

its on tv so its not a scam..

however it waasnt 10 mins of silence, the acculation was 10 mins
there was an operator before, it just didnt connect to customer services

i assuem it has been fixed by then

but i just want a refund

any ideas?

Being on TV has no bearing on whether or not its a scam but anyways your still unclear, who and why were you calling?

Its doubtful in any even you will get a refund, not just because it will be hard but because you have no right to one.

Googlewhacker

All you can do is write a letter and appeal to their better nature.

Sandoval

ACID wrote: »

its on tv so its not a scam..

Oh for God sake tell me you're not this naive...

Just like those Blue Peter and GMTV scandals weren't a scam because they're on TV?

Goodness me...

yummymummy79

You can find out who the company is that the number belongs to here if you don't know:
http://www.phonepayplus.org.uk/output/check-a-number.aspx
then all I could suggest would be writing to them with your complaint and asking, but in all honesty I wouldn't want to get your hopes up!

adam.mt

Ask your friend to pay! And in future be more careful who you lend your phone to and what numbers you/they call.

Unless it's a legitimate company who you can write to in order to complain, you won't be getting your money back. Lesson learnt?

ACID

dont worry ive got a refund in the post now!