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refund of newish mobile phone
Adrew_2
Posts: 7 Forumite
Hi MSE followers,
I have a new 5 week T mobile phone (bought 21/5//10) that has developed a fault ie wont charge up...in fact just drains the battery...now will not come on...both shop and online services not helpful...said can have a repair only...not happy with this, no confidence in build quality or longevity of the phone so would really like a refund and look elsewhere...I believe I am w/in my rights to request from T mobile for a full refund ?? comments appreciated....thankyou Andy
I have a new 5 week T mobile phone (bought 21/5//10) that has developed a fault ie wont charge up...in fact just drains the battery...now will not come on...both shop and online services not helpful...said can have a repair only...not happy with this, no confidence in build quality or longevity of the phone so would really like a refund and look elsewhere...I believe I am w/in my rights to request from T mobile for a full refund ?? comments appreciated....thankyou Andy
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Comments
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7 weeks by my reckoning. They are within their rights to offer a repair. You can ask for a refund...but they can say no!0
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7 weeks by my reckoning. They are within their rights to offer a repair. You can ask for a refund...but they can say no!
Above is correct, the time to reject an item as inherently faulty and getting a refund is 'reasonable' 5 weeks is normally accepted as being over the reasonable period and as such a repair or replacement at the stores choice.The Googlewhacker referance is to Dave Gorman and not to my opinion of the search engine!
If I give you advice it is only a view and always always take professional advice before acting!!!
4 people on the ignore list....Bliss!0 -
Hi...T mobile called me in response to my issues...They have offered a replacement instead of repair which I have acccepted..I didnt discuss any refund. thanks for help.0
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Hi...T mobile called me in response to my issues...They have offered a replacement instead of repair which I have acccepted..I didnt discuss any refund. thanks for help.
Excellant!The Googlewhacker referance is to Dave Gorman and not to my opinion of the search engine!
If I give you advice it is only a view and always always take professional advice before acting!!!
4 people on the ignore list....Bliss!0
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