Shoes which rub -right to return?

kerri_gt
kerri_gt Posts: 11,202 Forumite
Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
Hi Guys,

After my disfunctional bra issue (which was successfully returned and refunded) I have another query about some shoes which I pruchased.

I bought a pair of canvas pumps from Topshop to replace some Primark ones I got last summer and had worn out. However, the Topshop ones, after wearing once have rubbed. If I wear them again I know it will rub the skin off my heel. The back heel part of the shoe is quite high and rigid which seems to be the problem (have since bought some more Primark ones with no probs).

My query is, do I have any right to return the shoes?Or will Topshop argue that it's just my tough luck and I should have bought another size (which wouldn't have fitted or they would have been to wide).???
Feb 2015 NSD Challenge 8/12
JAN NSD 11/16


Comments

  • neilmcl
    neilmcl Posts: 19,460 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    As they are not in any way faulty Topshop are under no obligation to take them back, so no you have no right of return, it'll be at the retailer's discretion.
  • maninthestreet
    maninthestreet Posts: 16,127 Forumite
    Part of the Furniture
    Even though they are canvas, you will need to 'break them in'. All new shoes rub until they are broken in.
    "You were only supposed to blow the bl**dy doors off!!"
  • Barneysmom
    Barneysmom Posts: 10,134 Ambassador
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    My pumps from tesco rubbed so I shoved some newspaper inside freezer bags and pushed them into the pumps overnight, they were fine after a good stretch.
    Paper in freezer bag to prevent the ink rubbing onto the pumps :)
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  • Honestly.

    Put a plaster on.

    Lots of people get blisters with new shoes!!
    (c) Broke in Yorkshire. ( there are worse places ) :D

    Those that matter don't mind and those that mind don't matter!
  • kerri_gt
    kerri_gt Posts: 11,202 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Xmas Saver!
    Thanks for your feedback guys. I saw in another post soap is also quite good so I might try that too. The annoying thing is that they cost more than the ones I had last year which didn't rub at all.
    Honestly.

    Put a plaster on.

    Lots of people get blisters with new shoes!!

    Actually I can't recall the last time I had a pair of shoes that gave me blisters before these.
    Feb 2015 NSD Challenge 8/12
    JAN NSD 11/16


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