talk talk / tiscali changeover

pancake_2

i'm a tiscali customer. talk talk have taken them over. talk talk got me to sign up for a good broadband / phone deal. i then discovered that i'd have to change my email account to a talk talk one. I also found that tiscali could offer me the same deal and that talk talk are just taking tiscali customers early. i'm cancelling my talk talk deal asap. beware.

harleq1962

i was told by talktalk that they are intergrating me, and customer services etc for tiscali will eventually be non exsistant and i would get more benefit from signing up to them, i rang customer services and they told me i had to change my phone number to get the benefits, when i said i will move elsewhere they had the cheek to tell me they owned my phone number, to be honest im only still with tiscali because my wife wants to keep her email addy if talk talk insist on changing that im off asap. tiscali had me on a bundled line so talk talk cant transfer my number, it would be a back to BT to keep my number which ive had for 13 years,

pancake_2

Stick with Tiscali. They offered me the same deal as Talk Talk. I'll put up with the hassle later when Talk Talk fully take over.

TalkTalk

Hi All,

The Tiscali customer base will eventually be integrated onto a single system as part of the merge with TalkTalk. This began with the rebranding of Tiscali and the initiation of migrating accounts and will eventually lead to single unified systems and packages across the entire integrated customer base.

As part of this integration Tiscali Email addresses will no longer be available and all TalkTalk customers will have TalkTalk email addresses.

This process has been initiated and will be ongoing until the integration is complete however in terms of timescales for completion or the functionality of the Tiscali email address e.g mail forwarding post migration, we have not clear information we can advise at present.

Cheers

shortchanged_2

TalkTalk Company Representative

Can you please confirm that as long as I don't change anything from my tiscali account and just go over to TalkTalk that I have no contract tie in's and that I am able to cancel whenever I wish.

TalkTalk

HI Shortchanged,

If you retain the alphanumeric account number then at present your service or terms and conditions will not change.

As part of rationalisation and integration of the two customer bases (which began with the rebranding of Tiscali to TalkTalk) eventually all customers under the TT brand, be it originating from TT or Tiscali, will be on a single billing system with the same plans, charges etc.

If this rationalisation process results in a change to the charges or contractual agreement you currently have then you will be notified of this in writing, in line with the relevant legislation for such a change. In these situations your consumer rights will be upheld in terms of the changes proposed e.g reduce costs improved terms or a fair cancellation term with no detriment.

Regards