A & L - can't find my details...

tintoys

Just logged in to do my banking and it says it can't find my details, please try later, does anyone know if these problems will be resolved today?

tintoys

I've just spoken to the technical team and they've confirmed that it could be up to TWO weeks before online banking is restored for some people ( me included) and any transactions have to be done by phone (a charge to each call) but because of this situation the branches are being told to do transacions for online banking that they would not normally do.

Not great news but at least we now know where we stand!

cbrpaul

Just checked my mine and all apears ok so far

Did you all get the letter stating that all A&L accounts are being transfered to Santandar ?

I wonder if this is the reason for the problems ?

tanith

I had this for an hour yesterday but then it all went ok and now its working seemingly quicker than it ever was... lets hope it stays that way

trynsave

TWO WEEKS! OMG!

DH has just opened an A&L account after we moved away a couple of years ago due to poor service. Thought we'd give them another go. Not a good start!

Important Information - Internet Banking service 14 July 2010
Due to planned maintenance Alliance & Leicester Internet Banking is currently unavailable.
We apologise for any inconvenience this may have caused you.

Consumerist

trynsave wrote: »

DH has just opened an A&L account . . .

"Come into my parlour" said the spider to the fly . . .

Milarky

When logging into A&L today a message informed me my account(s) were being transferred to Santander. Sure enough, the old account sort code has gone to be replaced by '09-01-32' which is clearly a Santander (Abbey) one. In the 'add accounts' section there was the option to include my existing Santander (Abbey) current account (already listed) so I ticked it and this is now appearing in the 'A&L' summary together with my A&L account.

I don't use the Santander site - but I assume the reverse (displaying A&L accounts) is now also there too?

tintoys

I still can't do any transactions but I followed you instructions above and have added my Abbey Isa to my Santander list which is correct.

One step at a time......

heloid

Milarky wrote: »

When logging into A&L today a message informed me my account(s) were being transferred to Santander. Sure enough, the old account sort code has gone to be replaced by '09-01-32' which is clearly a Santander (Abbey) one. In the 'add accounts' section there was the option to include my existing Santander (Abbey) current account (already listed) so I ticked it and this is now appearing in the 'A&L' summary together with my A&L account.

I don't use the Santander site - but I assume the reverse (displaying A&L accounts) is now also there too?

I added my new Santander acct to my A&L internet banking. I can send faster payments from it as per their current rules