Faulty TV, but retailer says its not

Nickij

We bought a TV from a website about a month ago for my husbands mother. At first it was working fine, but after a few days the sound started going all distorted. When the TV was switched off and put back on it was fine, but it kept happening every 30mins- 1hour. We checked all the cables etc and even tries another tv on the cables to make sure that it was the TV that was the problem.

So we call the company up and told them there was a problem with it. They said they would pick it up and test it and if it was faulty they would refund us the full amount, but if there was nothing wrong with it we would have to bear the costs of the collection and redelivery.

However they have now come back to us and said there is no fault with the tv and that they will refund us the cost of the TV less the collection costs. There definately is something wrong with the telly. But how do we prove this to them?

Esqui

You don't. Within the first 6 months, they have to PROVE that it's not faulty. And just saying, doesn't count...they'd at least need some sort of paperwork to say what they've done - maybe they could test it with you there?