dolland & Aitchison - opticians

LondonDiva

After years of using Specsavers, was seduced by the respectability of D&A this year. Ended up with a prescription that was 3 points too strong on the left eye and 2 points too strong on the right eye.

I had eye strain, double vision, dizziness etc & was unable to drive. When I rang Dolland & Aitchison, they told me it was because I was getting used to the prescription.

I rang Specsavers because I'd left work early 3 times in a week & they told me to come in for an appt the next day. They checked the lenses were the right way out, my sight lines etc & told me to go back to D&A as something was wrong with the prescription and not the glasses.

At D&A the assistant then snottily implied it was because I had my eyes tested at d&A & glasses at Specsavers. Unfortunately they 'couldn't' (or wouldn't)help' until I threw a strop & asked what a too strong prescription had to do with Specsavers and my need for a retest - took another afternoon off work to get the test & discovered there was an incorrect prescription.

I can accept mistakes, but not one apology or even an offer to refund the eyetest, even though I had to take an afternoon off work to get a correct prescription.

Have learned my lesson and in future will opt for cheap reliability over flash advertising.

gregg1

LondonDiva wrote:

After years of using Specsavers, was seduced by the respectability of D&A this year. Ended up with a prescription that was 3 points too strong on the left eye and 2 points too strong on the right eye.

I had eye strain, double vision, dizziness etc & was unable to drive. When I rang Dolland & Aitchison, they told me it was because I was getting used to the prescription.

I rang Specsavers because I'd left work early 3 times in a week & they told me to come in for an appt the next day. They checked the lenses were the right way out, my sight lines etc & told me to go back to D&A as something was wrong with the prescription and not the glasses.

At D&A the assistant then snottily implied it was because I had my eyes tested at d&A & glasses at Specsavers. Unfortunately they 'couldn't' (or wouldn't)help' until I threw a strop & asked what a too strong prescription had to do with Specsavers and my need for a retest - took another afternoon off work to get the test & discovered there was an incorrect prescription.

I can accept mistakes, but not one apology or even an offer to refund the eyetest, even though I had to take an afternoon off work to get a correct prescription.

Have learned my lesson and in future will opt for cheap reliability over flash advertising.

I was very interested to read your post. I am currently on my third prescription from D & A since February. The first two were way off the mark. Every time they altered the prescription they took the glasses off me while I was waiting for my new ones. All in all I was without 3 pairs of spectacles (which I had paid quite a lot of money for) for almost 12 weeks. They have now agreed to give me a voucher for 25% of my next lot of spectacles but am really not wanting to go back with them.

All in all, pretty shoddy service.

System

Reoprt to the OCCS and even trading standards! It's the only way I managed to get any response, D&A are awful with handling complaints. They cost me over £500!

http://www.opticalcomplaints.co.uk/

uktim29

candyflossing wrote: »

Reoprt to the OCCS and even trading standards! It's the only way I managed to get any response, D&A are awful with handling complaints. They cost me over £500!

http://www.opticalcomplaints.co.uk/

6 bloody threads you've bumped with the same thing!!!!!!

Why?????!!!!!!!!!!!!!!

pulliptears

uktim29 wrote: »

6 bloody threads you've bumped with the same thing!!!!!!

Why?????!!!!!!!!!!!!!!

Im hazarding guess here she isnt keen on DA