feedback extortion

Brooker_Dave

sovay wrote: »

To refuse - on more than one occasion - to give a consumer their legal rights, unless they make a prior written FALSE statement to mislead other potential customers, is far from trivial.

It really does not matter.

When you think of all the scams, fakes and stolen goods on ebay, somebody asking for positive feedback pales in comparison.

But what happens when all the UK traders have been driven away, leaving only the diamond powersellers and the legions of Chinese sellers?

soolin

Brooker_Dave wrote: »

It really does not matter.

When you think of all the scams, fakes and stolen goods on ebay, somebody asking for positive feedback pales in comparison.

QUOTE]

I believe that you missed the point that the seller wasn't just asking for positive feedback, they 'required' positive feedback before they would make a refund that a buyer was entitled to.

I think this is where you and i see things from a different perspective, to me it isn't rocket science if you refuse refunds on some spurious grounds then you are not a good seller. if this concept is a difficult one for a seller to understand then seriously, is any form of self employment suitable for such a seller? They would probably be better off trying their hand at something less complicated.

sovay

It does not matter to refuse to refund a customer for utterly useless goods, unless they agree to make a false statement?

That sort of attitude tars all of us with the same brush.
And sellers who are trying to make an HONEST living, behaving LAWFULLY, are all besmirched with it.
The sooner these blatant illegal traders are removed from the site, the better for the rest of us - as buyers and as sellers.

Fortunately, you are wrong in thinking that ALL UK traders behave in that sort of way.
Some of them actually behave legally, decently, honestly and truthfully.
Trouble is, with feedback falsification, it is difficult to distinguish them.

Brooker_Dave

soolin wrote: »

I believe that you missed the point that the seller wasn't just asking for positive feedback, they 'required' positive feedback before they would make a refund that a buyer was entitled to.

Sometimes a positive is needed to release the funds from Paypal, hense the increase in people asking for positive feedback.

Obviously there's the actual UK law, and then there's ebay law, which does tend to be only there to protect ebay's profits.

Hardly crime of the centuary, and I don't see why UK small businesses should be closed down at the whim of someone in a call centre somewhere.

Brooker_Dave

sovay wrote: »

The sooner these blatant illegal traders are removed from the site, the better for the rest of us - as buyers and as sellers.

Fortunately, you are wrong in thinking that ALL UK traders behave in that sort of way.
Some of them actually behave legally, decently, honestly and truthfully.
Trouble is, with feedback falsification, it is difficult to distinguish them.

Ebay brainwashing in action...

sovay

Are you suggesting that I have been brainwashed, Dave, or that I am a representative of eBay, attempting to brainwash you?

I have bought from sellers whose feedback was "clean" - like that of Warehouse's seller.
Clean for the same reason - because they refused to refund buyers unless they were given good feedback.
I have received unfit goods from such sellers, and been refused my legal right to a full refund, unless I left positive feedback first.
The point of requiring it to be left first is twofold:

- It misleads future buyers, by presenting a clean sheet
- It makes possible small claims more difficult. (My purchases were too small for this to be a consideration, but I rather think that the amounts in question for the seller that Warehouse is discussing, were in the price bracket where this would be more likely.)


I do not think it requires brainwashing to object to this sort of practice.
I don't put up with it in everyday life, and I don't put up with it when I buy or sell, either.

If it were the other way round, what would your reaction be?

Suppose this seller had refunded the buyer immediately they found out the goods had arrived damaged, and had arranged return carriage at seller's expense.

Then the buyer had said "I won't return it unless you send me a letter of recommendation to show to other sellers, stating that I am a good and honest customer, and you are totally satisfied that I have returned the goods to you in good order?"

Would you say "a trivial mistake, nothing wrong with that, of course the seller should do that - and trust the customer to keep their word. Requiring a recommendation to other sellers is not an unreasonable requirement."

Crowqueen

Brainwashed or not, I'm not sure I'd put up with it as a buyer. If I have a negative experience with a company, I wouldn't care if the employees were put out of work - if they had taken the neg, they probably would still be in business, but they chose to do the devious thing and are now NARU, which has cost them more than that one neg would have done.

I buy regularly from all kinds of sites, including the small sites, and have sold in the past on eBay (didn't get any hits on my listings on eBid, so I packed it in; I only stopped because what I was selling didn't sell well in the wake of the credit crunch); but as someone who is training to become a qualified accountant, and is interested in going into the law as well, it has to be said that no amount of carping about "paying customers" removes the obligation of the business to look after its own paying customers.

Brooker_Dave

sovay wrote: »

Are you suggesting that I have been brainwashed

Yes.

Ebay feedback used to be an honest no nonsense way to decide if sellers or buyers were worth the risk of trading with.

Now it's all about staying above a certian percentage to keep your account, having to get a positive just to get paid etc.

Ebay took something that by and large worked, and wrecked it.

HTH.

cyberbob

Brooker_Dave wrote: »

Sometimes a positive is needed to release the funds from Paypal, hense the increase in people asking for positive feedback.

Ahh no it's not even if the funds are held you can still refund. This explains why your always carping on about paypal you havent got a clue how they work. If you spent a few minutes with the terms and conditions you could save yourself a lot of hassle and time writing these totally inaccurate posts.

Dave we live on Planet earth why don't you come and join us.:D

Brooker_Dave

cyberbob wrote: »

Brooker_Dave wrote: »

Ahh no it's not even if the funds are held you can still refund.

And if you just want to get paid for what you have sold?