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Payment refund question

Please can anyone tell me what is happening here.
We have had a refund initiated to us from a website company through PayPal.
The refund is showing on PayPals system. I have spoken to our bank and they have no record of it has yet. Is this normal.
The dealer said he has sorted the refund on the 1st July but I can not remenber if PayPal said the 1st July or the 8th July. the 8th July is when we got trading standards involved.
Is this PayPal hanging on to the money or is there a problem somewhere.

Comments

  • Lokolo
    Lokolo Posts: 20,861 Forumite
    Part of the Furniture 10,000 Posts
    Is the money in your PayPal account?

    If so, it won't go to your bank unless you tell it to. It will just stay in your PayPal account.
  • Mrsunseeker
    Mrsunseeker Posts: 142 Forumite
    Part of the Furniture Combo Breaker
    No it is not in my paypal account. It is supposed to be being paid in to our bank account via palpal as the transfere agent for the web company.
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